Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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BIRUKTAWIT FEKADU GEBREMESKEL

Addis Ababa,Ethiopia

Summary

Motivated and personable flight attendant with over 2 years of experience at Ethiopian Airlines, delivering safe and memorable service on international routes. Fluent in English and Amharic, with a proven ability to connect with passengers from diverse cultures and make them feel welcome, comfortable, and cared for throughout their journey. Previously worked as a Brand Ambassador for Coca-Cola and Habesha Beer, developing strong communication, problem-solving, and customer service skills in fast-paced, high-pressure environments. A natural team player who thrives in collaborative settings, known for staying calm under pressure and contributing to smooth, efficient operations. Eager to bring this passion and dedication to service excellence to Etihad Airways, contribute to achieving the airline’s goals, and grow together as part of a world-class team.

Overview

4
4
years of professional experience

Work History

Cabin Crew Member

Ethiopian Airlines
05.2023 - Current
  • Provided attentive inflight service on regional and international routes, ensuring passenger comfort and safety
  • Assisted senior crew with cabin preparation, safety checks, and emergency procedures
  • Supported junior team members and contributed to smooth coordination during all flight phases.

Receptionist

WebSprix
06.2022 - 05.2023
  • Greeted walk-in customers in a fast-paced telecom office, and resolved basic service inquiries in a timely manner
  • Managed multi-line phone system and scheduled internet installation or repair visits.
  • Maintained daily logs and coordinated with technicians for efficient service delivery

Sales Brand Ambassador

Coca-Cola
10.2021 - 06.2022
  • Promoted Coca-Cola products across retail and event spaces, driving brand visibility and customer engagement.
  • Built relationships with vendors and ensured proper product placement and stock availability.
  • Collected market feedback and supported local sales teams in meeting regional targets.

Brand Ambassador

Zeleman Company
03.2021 - 09.2021
  • Promoted Habesha beverages at events and retail outlets to boost brand recognition and customer interest.
  • Educated consumers on product features and gathered feedback to support marketing strategies.
  • Coordinated with sales teams and retailers to ensure effective product placement and inventory levels.

Education

Bachelor of Science - Accounting and Finance

Addis Ababa University - School of Commerce
12.2022

Skills

  • Communication
  • Adaptability
  • Attention to detail
  • Customer service
  • Conflict resolution and problem-solving
  • Teamwork and collaboration
  • Safety and emergency procedures knowledge
  • Decision-making
  • Cultural awareness and sensitivity

Languages

English
Amharic

Interests

Traveling

Swimming

Dancing and performing arts

Cooking

Timeline

Cabin Crew Member

Ethiopian Airlines
05.2023 - Current

Receptionist

WebSprix
06.2022 - 05.2023

Sales Brand Ambassador

Coca-Cola
10.2021 - 06.2022

Brand Ambassador

Zeleman Company
03.2021 - 09.2021

Bachelor of Science - Accounting and Finance

Addis Ababa University - School of Commerce