Hi, I’m
BISHAN ROKKA
Warehouse Associate
Surprise,AZ
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
12
years of professional experience
Work History
Intra National Welfare and Support Foundation of America
IT Support Specialist
04.2025 - 08.2025
Job overview
- Provided technical support to end-users for hardware and software issues.
- Assisted in troubleshooting network connectivity problems using diagnostic tools.
- Documented and categorized support tickets for efficient tracking and resolution.
- Collaborated with team members to improve IT support processes and protocols.
- Maintained accurate inventory of IT equipment and supplies for operational efficiency.
- Participated in system upgrades, ensuring minimal disruption to daily operations.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
Kunwar Developers & Builders Pvt. Ltd.
Bid Coordinator
10.2020 - 12.2024
Job overview
- Coordinated bid preparation processes, ensuring timely submission of proposals.
- Analyzed project requirements to develop accurate cost estimates and competitive pricing strategies.
- Collaborated with cross-functional teams to gather necessary documentation and project information.
- Streamlined bid tracking systems, improving visibility and accountability across projects.
- Reviewed bid specifications and compliance requirements, ensuring alignment with company standards.
- Assisted in the development of presentation materials for client meetings and proposal defenses.
- Monitored industry trends and competitor activities to enhance bidding strategy effectiveness.
- Maintained comprehensive databases of past bids and proposals for future reference and analysis.
- Managed multiple complex bids simultaneously, effectively prioritizing tasks and resources to meet deadlines.
- Continuously updated knowledge on industry best practices and bid management tools, enabling the implementation of innovative approaches in proposal writing.
- Streamlined communication channels between departments involved in the bidding process, reducing response times and increasing efficiency.
- Provided regular updates on bid progress to senior management, ensuring transparency and accountability throughout the process.
- Enhanced team productivity by creating effective templates for proposals, presentations, and other documentation.
- Increased bid success rates by developing and implementing a streamlined bid management process.
- Coordinated responses to any clarifications or amendments required by clients post-submission, demonstrating adaptability and commitment to client satisfaction.
- Conducted thorough research on potential clients and competitors, leading to more targeted bidding strategies.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality bids and proposals.
- Produced primary sales paperwork incorporating supplier inputs and related sales documentation and assembled in customer-ready state by personalizing and editing documents.
- Understood financial concepts, tools and systems required for completing sales proposals and sales business cases.
- Optimized company''s win rate by identifying areas for improvement through post-bid analysis and feedback from clients.
- Contributed significantly towards achieving annual sales targets through active participation in various stages of the bidding lifecycle.
- Negotiated favorable contract terms with clients following successful bids, contributing to increased revenue generation.
- Analyzed plans and specifications to identify scope and cost of projects.
- Attended project meetings to provide updates and insights on project costs.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Monitored project progress to identify and address changes in project scope or budget.
- Readied and presented cost reports to keep stakeholders informed of job progress.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
- Researched construction cost trends to stay up-to-date with industry developments and changes.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Evaluated subcontractor bids to obtain best value for projects.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
Rabia Hospital
Housekeeping Supervisor
06.2019 - 08.2020
Job overview
- Oversaw daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
- Trained and mentored staff on effective cleaning techniques and quality service delivery.
- Developed and implemented efficient workflow processes to enhance team productivity.
- Conducted regular inspections to maintain high-quality standards in guest accommodations.
- Managed inventory of cleaning supplies, optimizing usage while controlling costs.
- Resolved guest complaints promptly, ensuring satisfaction and fostering positive experiences.
- Collaborated with management to establish training programs for new hires, enhancing team performance.
- Utilized housekeeping management software to track tasks and improve operational efficiency.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Developed comprehensive training manual for new hires, significantly reducing onboarding time.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
- Monitored compliance with all local regulations regarding waste management and sanitation standards.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Improved efficiency, introducing digital task management system for tracking housekeeping duties.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Streamlined scheduling process, accommodating both employee preferences and operational requirements.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Addressed customer feedback and complaints to maximize satisfaction.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
- Established and enforced safety protocols and guidelines for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Crown Employment and Consultant Pvt. Ltd.
Client Relationship Officer
01.2019 - 05.2019
Job overview
- Cultivated strong client relationships through proactive communication and personalized service strategies.
- Implemented customer feedback mechanisms to enhance service delivery and client satisfaction.
- Facilitated regular training sessions for team members on relationship management best practices.
- Analyzed client needs to recommend tailored solutions that align with business objectives.
- Developed and maintained comprehensive client profiles to ensure personalized engagement strategies.
- Coordinated with internal teams to resolve client issues quickly, improving overall retention rates.
- Drove strategic initiatives aimed at expanding service offerings based on market trends and client demands.
- Developed lasting relationships with both internal and external partners, fostering an environment of collaboration and mutual support for achieving shared goals.
- Organized and led productive meetings with clients to discuss goals, review progress, and identify areas for improvement.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Utilized CRM applications for recording and tracking client interactions.
- Consulted with businesses to supply accurate product and service information.
- Developed, maintained and utilized diverse client base.
- Contributed to event marketing, sales and brand promotion.
Jss Group
Service Manager
02.2016 - 11.2018
Job overview
- Led service team to enhance customer satisfaction and operational efficiency.
- Developed training programs for staff to improve service delivery and product knowledge.
- Implemented process improvements that streamlined operations and reduced response times.
- Analyzed customer feedback to identify areas for service enhancement and team development.
- Coordinated cross-departmental initiatives to align service strategies with business objectives.
- Mentored junior staff, fostering a collaborative environment focused on professional growth.
- Managed inventory systems to ensure optimal stock levels and timely replenishment of supplies.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Pioneered sustainability initiative within service operations, reducing waste and promoting eco-friendly practices.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Allied Trade Link International
Service Manager
04.2013 - 01.2016
Job overview
- Oversaw performance metrics, driving accountability among team members for quality service standards.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed training programs for staff to improve service delivery and product knowledge.
- Implemented process improvements that streamlined operations and reduced response times.
- Led service team to enhance customer satisfaction and operational efficiency.
- Analyzed customer feedback to identify areas for service enhancement and team development.
- Coordinated cross-departmental initiatives to align service strategies with business objectives.
- Mentored junior staff, fostering a collaborative environment focused on professional growth.
- Managed inventory systems to ensure optimal stock levels and timely replenishment of supplies.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Negotiated with vendors to secure best prices for parts and supplies.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Pioneered sustainability initiative within service operations, reducing waste and promoting eco-friendly practices.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Excel High SchoolMinnesota City, MN
High School Diploma
02-2027
Don BoscoWest Bengal, India
High School Diploma
12-1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Remote support
- Ticket management
- Network diagnostics
- Issue troubleshooting
- Systems analysis
- Application installations
- Desktop support
Languages
Hindi
Full Professional
Nepali
Native or Bilingual
Bengali
Professional Working
Timeline
IT Support Specialist
Intra National Welfare and Support Foundation of America
04.2025 - 08.2025
Bid Coordinator
Kunwar Developers & Builders Pvt. Ltd.
10.2020 - 12.2024
Housekeeping Supervisor
Rabia Hospital
06.2019 - 08.2020
Client Relationship Officer
Crown Employment and Consultant Pvt. Ltd.
01.2019 - 05.2019
Service Manager
Jss Group
02.2016 - 11.2018
Service Manager
Allied Trade Link International
04.2013 - 01.2016
Excel High School
High School Diploma
Don Bosco
High School Diploma