Jessica Smith
Surprise,AZ
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
10
10
years of professional experience
Work History
Call Center Representative
LETS TAKE SURVEYS LLC
11.2024 - 08.2025
- Complete surveys: Use online platforms to take surveys on a wide range of topics.
- Provide feedback: Offer thoughtful and honest responses to survey questions.
- Maintain flexibility: Work independently and choose when and how many surveys to complete.
- Stay updated: Regularly check for new survey opportunities, as they can fluctuate.
- Participate in research: Potentially take part in online focus groups or forums.
Waitress
Golden Corral
01.2021 - 12.2022
- Provided excellent customer service during busy dining hours.
- Collaborated with team members to enhance overall guest experience during busy shifts.
- Handled cash transactions accurately and processed payments using point-of-sale system.
- Responded to customer inquiries and resolved issues to ensure a positive dining experience.
Supervisor
Marios Property Management
01.2016 - 12.2020
- Supervised daily operations for residential and commercial property management.
- Trained new staff on company policies and customer service standards.
- Managed tenant relations and addressed inquiries or concerns promptly.
- Scheduled property inspections to maintain compliance with regulations.
- Developed and implemented efficient workflow processes for the team.
Education
GED -
Alaska Adult GED
Fairbanks, AK06-2008
Skills
- Customer service
- Conflict resolution
- Quality assurance
- Time management
- Problem solving
- Staff training
Education and Training
other
Timeline
Call Center Representative
LETS TAKE SURVEYS LLC
11.2024 - 08.2025
Waitress
Golden Corral
01.2021 - 12.2022
Supervisor
Marios Property Management
01.2016 - 12.2020
GED -
Alaska Adult GED