Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Bishnu Adhikari

West Chester

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Help Desk Technician

Merge IT
11.2024 - Current
  • ServiceNow and Email Monitoring.
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Provided IT support to non-technical internal users through desk side support services.
  • Follow up with customers to ensure satisfactory service.

IT Support Internship

Barnes Denning, & Co.
10.2022 - 04.2024
  • Provided in-person and remote IT support for software, hardware, network, and printer issues using the NinjaOne ticketing system, ensuring timely resolutions and thorough documentation for future reference
  • Managed technology asset inventory, tracking devices entering and exiting the organization to ensure accurate records and efficient resource allocation
  • Configured and managed virtual machines through Hyper-V, optimizing departmental workflows and infrastructure needs
  • Imaged and prepared laptops for new hires, installing and configuring necessary software to ensure seamless onboarding and operational efficiency

Education

Associate Degree - Computer Network Administration

Cincinnati State Technical College
Cincinnati, OH
05.2023

Skills

  • Technical Documentation(ServiceNow, NinjaOne)
  • Asset Management & Inventory Tracking
  • Hardware & Software Support
  • Hyper-V Virtualization & Server Administration
  • User Support & Customer Service
  • Email Monitoring

Timeline

Help Desk Technician

Merge IT
11.2024 - Current

IT Support Internship

Barnes Denning, & Co.
10.2022 - 04.2024

Associate Degree - Computer Network Administration

Cincinnati State Technical College

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Bishnu Adhikari