Kai Fieldings
Mt. Dora,FL
Summary
Remote-first professional with experience across help desk support, digital media, technology sales, and property management. Recognized for operating with autonomy, resolving technical issues efficiently, managing client-facing responsibilities, and delivering consistent results in structured, performance-driven environments. Adept at providing Tier 1 technical support, troubleshooting hardware and software issues, managing support tickets, and communicating clearly with end users while collaborating effectively with distributed teams.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Help Desk Technician
TEKsystems
Mt. Dora
05.2024 - Current
- Provided technical support for hardware and software issues across various platforms.
- Diagnosed and resolved user problems through remote access tools and ticketing systems.
- Assisted users in navigating software applications and troubleshooting connectivity issues.
Digital Media & Brand Partnerships Specialist
Self-Employed
03.2022 - 04.2024
- Developed and executed digital media strategies across social platforms to increase engagement and audience growth
- Collaborated with brands to create performance-driven content aligned with marketing goals
- Negotiated sponsorships and brand partnerships, managing deliverables and timelines remotely
- Analyzed performance metrics to improve reach, conversions, and return on investment
- Operated as a fully remote professional managing multiple projects and stakeholders independently
Technology Sales Representative
HubSpot
01.2020 - 01.2022
- Conducted 828 outreach and virtual product demonstrations for CRM and marketing software solutions
- Managed full sales cycle from prospecting to close using CRM platforms
- Built long-term client relationships through consultative selling
- Met and exceeded performance benchmarks in a fully remote sales environment
- Collaborated with marketing and customer success teams to improve conversion rates
Property Management Consultant
Greystar Real Estate Partners
04.2018 - 10.2020
- Supported daily operations for residential properties including tenant communication and lease administration
- Coordinated maintenance requests with vendors and contractors to ensure timely resolution
- Assisted with rent collections, reporting, and operational documentation
- Contributed to improved tenant satisfaction and operational efficiency
Education
Bachelor of Science - Cyber Security
Bethune-Cookman University
Daytona Beach, FL 07.2016 - 05.2020
Skills
- Remote Client & Account Management
- B2B & SaaS Sales
- Property Operations
- Digital Media Strategy
- CRM & Lead Generation
- Technical Support
- IT Troubleshooting
- Remote Desktop Support
- Hardware & Software Troubleshooting
- Zendesk
- ServiceNow
- Jira Service Management
- Freshdesk
- Ticket Documentation
- SLA Compliance
- Issue Escalation
- Contract Negotiation & Closing
- Content Performance Analytics
- Cross-Functional Collaboration
- Time Management & Remote Productivity
Websites
Phone
+1, 3528900567
Timeline
Help Desk Technician
TEKsystems
05.2024 - Current
Digital Media & Brand Partnerships Specialist
Self-Employed
03.2022 - 04.2024
Technology Sales Representative
HubSpot
01.2020 - 01.2022
Property Management Consultant
Greystar Real Estate Partners
04.2018 - 10.2020
Bachelor of Science - Cyber Security
Bethune-Cookman University
07.2016 - 05.2020