Joseph Leatherland
Fredericksburg,VA
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
14
14
years of professional experience
Work History
Help Desk Technician
Geico
02.2015 - Current
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Promoted efficiency among departments with prompt resolution of system issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Inventory Manager
Wawa Food Markets
01.2010 - 02.2015
- Maintained sufficient inventory levels to meet customer demands at all times.
- Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Created and updated regular inventory reports and records.
- Developed and maintained knowledgeable and productive team of employees.
Education
High School Diploma -
Stafford Senior High School
Fredericksburg, VA06.2002
Skills
- Systems Analysis
- Remote System Analysis
- Network configuration
- Account Management
- Remote Technical Support
- Service Desk Team Management
- Application support
- User Training
Additional Information
Currently studying for:
A+
Network+
Security+
Timeline
Help Desk Technician
Geico
02.2015 - Current
Inventory Manager
Wawa Food Markets
01.2010 - 02.2015
High School Diploma -
Stafford Senior High School