Hi, I’m
PARVEZ V
IL
Summary
Results-driven Help Desk Technician with over 4 years of experience in providing exceptional user support and customer service. Proven expertise in analyzing business requirements, implementing technology solutions, and enhancing operational efficiency. Skilled in troubleshooting and resolving complex technical issues, maintaining enterprise resources, and ensuring compliance with industry regulations. Adept at collaborating with cross-functional teams to develop and support IT systems that drive business growth. Committed to delivering high-quality results and continuously improving IT frameworks to meet evolving business needs.
Overview
2021
years of professional experience
2013
years of post-secondary education
2
Languages
Work History
MBFS
HELP DESK TECHNICIAN
7 2022 - 9 2024
Job overview
- Provided first-level support for 300+ end-users, resolving hardware, software, and networking issues
- Managed and prioritized service desk tickets, achieving a 95% resolution rate within SLA
- Managed user provisioning and security for applications and databases
- Provided comprehensive technical support for Microsoft Active Directory, client-server applications, UNIX, and web applications
- Implemented user administration procedures and conducted training sessions on new software tools
- Collaborated with IT teams to troubleshoot and resolve complex issues, reducing downtime by 20%
- Assisted in the implementation of a new ticketing system, improving tracking and reporting processes
- Provided first-level support, resolving hardware, software, and network issues
- Managed Active Directory user accounts and permissions
- Supported Office 365 and Microsoft Windows Server environments
- Utilized Azure for cloud computing tasks
- Configured and supported Apple iOS devices
- Created documentation for troubleshooting procedures
- Developed Excel spreadsheets for data analysis
FEDERAL-MOGUL CORPORATION
IT SUPPORT ANALYST
01.2020 - 02.2021
Job overview
- Company Overview: (TENNECO)
- Collaborated with stakeholders to gather and translate business requirements into technical specifications
- Developed and maintained IT systems, enhancing operational efficiency and supporting financial services
- Conducted system testing and troubleshooting, ensuring optimal performance and user satisfaction
- Implemented new technologies and ensured compliance with industry regulations
- Provided technical support for server hardware/software, maintaining minimal disruption
- Configured and managed server environments and network infrastructure for reliability
- Documented network configurations and created user guides, enhancing knowledge transfer and compliance
- (TENNECO)
Federal-Mogul Corporation
MANUFACTURING OPERATIONS SPECIALIST
09.2016 - 12.2019
Job overview
- Company Overview: (Tenneco)
- Operated and maintained various assembly and bundling machines for packaging car parts
- Set up jobs and machinery, ensuring optimal efficiency and minimal downtime
- Conducted regular maintenance checks to ensure smooth machine operation
- Skillfully operated forklifts and Big Joe lifts for material handling and transport
- Adhered to safety protocols, ensuring safe loading, unloading, and minimal damage
- Conducted quality control checks and inspections to meet product standards
- Read and interpreted assembly instructions and blueprints for accurate component assembly
- Utilized hand and power tools for assembly and maintenance tasks
- Prioritized tasks and managed time effectively to meet production deadlines
- Collaborated with a team of 20 members, including supervisors and engineers
- Fostered a collaborative work environment to achieve production goals
- Identified and resolved technical issues related to machinery and product quality
- (Tenneco)
Education
Sardar Patel University
Bachelor of Social Work
Skills
Business Analysis
Software Development
Systems Analysis
Database Management
Agile Methodologies
Problem Solving
Documentation
Testing and Quality Assurance
Collaboration Tools
Communication
Compliance and Security
Softwaredevelopmenttraining
04/01/21, 04/30/22, Completed comprehensive training in DevOps, CI/CD tools, Windows, and Linux. Secured an entry-level position, leveraging skills to enhance operational efficiency and drive technological innovation within development teams.
Timeline
IT SUPPORT ANALYST
FEDERAL-MOGUL CORPORATION
01.2020 - 02.2021
MANUFACTURING OPERATIONS SPECIALIST
Federal-Mogul Corporation
09.2016 - 12.2019
HELP DESK TECHNICIAN
MBFS
7 2022 - 9 2024
Sardar Patel University
Bachelor of Social Work
01.2013