Naga Bharan Kaza
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Help Desk Technician
University Of Wisconsin - Milwaukee, UWM
02.2023 - Current
- Promoted efficiency among departments with prompt resolution of system issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Served as knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Classroom Support Technician
University Of Wisconsin Milwaukee
05.2023 - 08.2023
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
Education
Master of Science - Digital Supply Chain Management
University of Wisconsin - Milwaukee
Milwaukee, WI12.2024
Bachelor of Science - Computer Science
Institute of Aeronautical Engineering
Hyderabad, India05.2022
Skills
- Database Maintenance
- Technical Support
- Shipping and receiving
- Transportation management systems
- Systems Analysis
- SAP Cloud Platform
- Project Planning
- Organizational Skills
- Supervision and leadership
- Team Management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Power Apps to develop inventory tracking.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Worked as a Campus Ambassador for Indian Institute of Management(IIM), Bangalore, India for their technical festival representing my University.
Timeline
Classroom Support Technician
University Of Wisconsin Milwaukee
05.2023 - 08.2023
Help Desk Technician
University Of Wisconsin - Milwaukee, UWM
02.2023 - Current
Master of Science - Digital Supply Chain Management
University of Wisconsin - Milwaukee
Bachelor of Science - Computer Science
Institute of Aeronautical Engineering
Similar Profiles
Anabelle AnziaAnabelle Anzia
Office Assistant at University Of Wisconsin - Milwaukee, UWMOffice Assistant at University Of Wisconsin - Milwaukee, UWM
LAURIE SWEGLELAURIE SWEGLE
University Supervisor and Mentor at University of Wisconsin - MilwaukeeUniversity Supervisor and Mentor at University of Wisconsin - Milwaukee
Sarath Chandra TadikondaSarath Chandra Tadikonda
Student Assistant at University of Wisconsin Milwaukee at WaukeshaStudent Assistant at University of Wisconsin Milwaukee at Waukesha