Summary
Overview
Work History
Education
Skills
Certification
playing video games, travaling,reading
Languages
Timeline
Generic

Malvina Ndognou

Rowlett

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Help Desk Technician

Alert Tech
06.2022 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.

Intern

Port Authority Of Douala
09.2021 - 11.2021
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prepared project presentations and reports to assist senior staff.
  • Gathered, organized and input information into digital database.

Education

Associate of Science - Software Engineering

Institut Universitaire De La Cote
Douala, Cameroon
07.2021

Skills

  • Database Maintenance
  • Help Desk Software
  • Data Processing
  • Data Security
  • Software Diagnosis
  • Software Installation
  • Hardware Upgrades
  • Windows 10
  • Account Updating
  • Database Management Software
  • Testing and Maintenance
  • Software Development Life Cycle (SDLC)
  • Troubleshooting and Resolution
  • Database Programming
  • HTML and XML
  • Cyber Security Protocols
  • JavaScript Framework Management
  • MySQL
  • Customer Service

Certification

compTIA security plus sy0-601

playing video games, travaling,reading

During my free time i either read novels or play video games to distress and connect with different people online.

On holiday i like travelling to know more about different culture and meet new people with different background


Languages

English
Professional Working
french
Professional Working

Timeline

Help Desk Technician

Alert Tech
06.2022 - Current

Intern

Port Authority Of Douala
09.2021 - 11.2021

Associate of Science - Software Engineering

Institut Universitaire De La Cote

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Malvina Ndognou