Summary
Overview
Work History
Education
Skills
Accomplishments
Highlights Job Skills
Timeline
Generic

Christian Daniels

Tampa,FL

Summary

Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Friendly Help Desk Technician with 10 years plus quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

12
12
years of professional experience

Work History

Help Desk Technician

ConnectWise
04.2021 - 04.2024
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Assisted with updating technical support best practices for use by team.
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
  • Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
  • Walked individuals through basic troubleshooting tasks.

Vology Help Desk Agent

Vology
02.2021 - 03.2021
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Provided basic end-user troubleshooting and desktop support.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Documented support interactions for future reference.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as Quickbooks and office Products.
  • As a contract position this position transitioned into my most recent workspace

Technical Support Agent

Compass Experience Labs
12.2019 - 12.2020
  • Worked with those in CBP to assist with technical issues.
  • Was trained with the knowledge of Mesh communications and in tactical systems like ATAK and CIVTAK.
  • Worked and notated on data that was deemed sensitive.
  • Assisted with hardware that was deployed to armed services and other government services

Consultation Agent

Best Buy
04.2017 - 12.2019
  • Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
  • Listened carefully to customers and explained complex insurance information simply and concisely.
  • Built rapport quickly and persuaded customers to buy without applying pressure.
  • Collaborated with cross-functional teams to develop comprehensive strategies for clients'' unique challenges.
  • Mentored junior team members, sharing expertise and best practices to foster professional growth within the organization.

Chipotle Trainer/Supervisor in Training

Chipotle Mexican Grill
05.2015 - 09.2016
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Was a lead trainer early on, amidst a collection
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Farm Hand/Product Manager Assistant/Intern

Koinonia Farm
05.2012 - 05.2013
  • I worked extensively as not only a farm hand, but also as a product managers assistant, and interned a lot with lead mechanic.
  • Learned many of my formative technical and people skills from this job as well.
  • Loaded and unloaded farm supplies and materials and stored in correct barn location.
  • Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
  • Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
  • Performed regular maintenance to keep farm equipment in safe working order.

Farm Hand

Bill Harris’s Farm
05.2012 - 08.2012
  • Another farm hand job taken on in the summer.

Education

GED -

Shawnee State
Portsmouth, OH

Skills

  • Software Updates
  • Issue Resolution
  • Hardware Repair
  • Remote System Analysis
  • Application support
  • Security Protocols
  • User Training
  • Ticket management
  • Operating systems knowledge
  • Data Processing
  • Remote Support
  • Database Maintenance

Accomplishments

Outside of the small portfolio of created games and other small coding things I have done. I always call back to the volunteering trip I have made to Africa to help build homes with Habitat for Humanity.

Highlights Job Skills

  • Socialable, thrives working with other people
  • Able to repair and upkeep many computers and mechanical instruments
  • Extensive Background working with children
  • Able to supervise and manage small groups of workers
  • Intermediate skills in yard work
  • Able to upkeep most any farm animal
  • Able to use, Java, C++, Flash and Python

Timeline

Help Desk Technician

ConnectWise
04.2021 - 04.2024

Vology Help Desk Agent

Vology
02.2021 - 03.2021

Technical Support Agent

Compass Experience Labs
12.2019 - 12.2020

Consultation Agent

Best Buy
04.2017 - 12.2019

Chipotle Trainer/Supervisor in Training

Chipotle Mexican Grill
05.2015 - 09.2016

Farm Hand/Product Manager Assistant/Intern

Koinonia Farm
05.2012 - 05.2013

Farm Hand

Bill Harris’s Farm
05.2012 - 08.2012

GED -

Shawnee State

Similar Profiles

CREATE PROFILE
Christian Daniels