Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
BusinessAnalyst

Bishoy Fahmy

Kendall Park,NJ

Summary

Accomplished Senior Business Analyst versed in business systems analysis. Defines, analyzes and resolves complex enterprise-wide problems. Solution-oriented and driven with superior project management and leadership abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Accenture at Educational Testing Service
Princeton, NJ
03.2017 - Current
  • Analyzed business requirements and processes through document analysis, interviews, and workflow analysis
  • Assisted project manager in defining production schedules and scoping out requirements to meet deliverables.
  • Facilitated User Acceptance Testing (UAT) and verified functionalities and reliability of new features by engaging newly developed regression test bed
  • Prepared monthly performance brief for leadership to relay to clients to scale software bugs vs new work for incoming and outgoing work.
  • Met weekly with client’s senior directors and executives to discuss current production schedules.
  • Managed all testing according to bi-weekly software releases to ensure no software bugs were released into production environment.
  • Interacted with internal customers to understand business needs and translate them into requirements and project scope.
  • Directed business analysts in executing and delivering various tactical and strategic plans.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Streamlined techniques to support agile methodology implementations.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Tracked feedback at all levels and researched resolutions for everyday concerns.
  • Gathered, reviewed, and reported findings that assisted leadership in prioritizing project deadlines.
  • Created and maintained standard operating procedures governing system functions and features.
  • Delivered in-depth XPP training, imparting knowledge of best practices for protecting data and minimizing errors.
  • In-depth XPP training was successful in cross-training and resulted in 80% fewer errors.
  • Coordinated data migration and consolidation efforts, and increased team productivity by 85%.
  • Evaluated and adopted new technologies to address changing industry needs,
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Collected, defined and analyzed business requirements.

Business Analyst

Accenture at Educational Testing Service
Princeton, NJ
04.2012 - 03.2017
  • Developed and executed XML regression test bed which consisted of over four hundred test cases from scratch
  • Managed, distributed, and triaged hundreds of support tickets to developers promptly and assisted in data gathering if end-user needed assistance
  • Assisted seven developers with gathering requirements from test developers and clients to complete new projects, support tickets, and testing to meet end users’ production schedules
  • Communicated client’s business requirements by constructing easy-to-understand documentation for internal staff and client leadership.
  • Incorporated post-production updates into XPP while working in liaison with downstream systems.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of account business to evaluate factors driving results and summarized them into presentations.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Assessed business processes and identify ways to boost improvement by 90%.

XML Item Formatter/Layout Specialist

Accenture at Educational Testing Service
Princeton, NJ
11.2011 - 04.2012
  • Performed daily formatting for one hundred test questions from legacy programs into XML leveraging internal Education testing service item banking system.
  • Developed and managed production schedule for test question assignments; now it is used by all staff in test publishing department.
  • Managed and designed revision process for all current projects such as AP, SAT, Praxis, and TEXAS STAAR for staff to recognize which pages were manually edited to avoid errors once tests are printed.
  • Developing revision process has resulted in 85% error-free test book material being handed off to publication department.
  • Prepared various written communications, reports, and documents, resulting in more vital leadership understanding of daily tasks.

Education

Bachelor of Science - Business Management

Western Governors University
Salt Lake City, UT

Skills

  • Proficient in
  • Microsoft Office Suite, SharePoint, Adobe Acrobat Pro, Pit Stop Pro, XML, XSLT, and XPP (XML professional publisher)
  • Reusable Knowledge Assets
  • Spreadsheet Development
  • Recommendations for Action
  • Business Analysis
  • Sequence Diagrams
  • User Acceptance Testing (UAT)
  • Scrum Methodology
  • Change Management Process
  • Pivot Tables
  • System Integration Testing
  • Testing Activities

Accomplishments

  • Documented and resolved bugs and layout issues which led to improved results and error free ready to use PDFs for publication department.
  • Resolved product issue through developing a regression test bed from scratch that is completely automated.
  • Achieved error free ready to use PDF's by introducing an automated regression test bed for UAT tasks and procedures.
  • Used Microsoft Excel to develop ticket tracking utilizing spreadsheets to create reports for leadership.
  • Resolved product issue through consumer testing.

Certification

  • WGU Micro-credential in Human Resource Management


  • WGU Micro-credential in Applied Business Skills
  • WGU Micro-credential in Business Essentials

Timeline

Senior Business Analyst

Accenture at Educational Testing Service
03.2017 - Current

Business Analyst

Accenture at Educational Testing Service
04.2012 - 03.2017

XML Item Formatter/Layout Specialist

Accenture at Educational Testing Service
11.2011 - 04.2012

Bachelor of Science - Business Management

Western Governors University

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Bishoy Fahmy