BISMA NAEEM
Jacksonville
Summary
Creative professional dedicated to community-driven initiatives, adept at building authentic relationships and enhancing customer experiences. Expertise in social media marketing, content creation, and brand promotion, complemented by strong communication skills and a passion for fostering wellness and connection within diverse communities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
KidZone Attendant
YMCA
Jacksonville
12.2025 - Current
- Fostered welcoming, supportive environment for children and families to promote positive experiences
- Communicated effectively with parents while balancing multiple responsibilities in fast-paced setting
- Ensured safety and engagement by tailoring approaches to meet individual needs across diverse settings.
Owner & Operator
Specialty Coffee Business
07.2025 - Current
- Built and promoted customer-centered small business, enhancing community engagement and fostering relationships
- Managed social media and in-person marketing campaigns to boost brand awareness and strengthen customer loyalty
- Created visual and promotional content to effectively market products and enhance online customer engagement
Community Outreach & Volunteer Coordinator
Project Downtown Miami
01.2021 - Current
- Coordinated community outreach initiatives with local volunteer organizations to enhance community engagement
- Built partnerships and strengthened relationships with volunteers and community members to foster collaboration
- Organized clothing, food, backpack, and shoe drives, providing essential resources to underserved communities
Medical Assistant & Office Specialist
Baptist Health
06.2024 - 09.2025
- Fostered relationships with patients and cross-functional teams through professionalism and empathy
- Streamlined scheduling, documentation, and follow-ups to maintain organization and efficiency
- Enhanced customer experiences in fast-paced environment through personalized communication and support
Lead Medical Assistant
Nova Southeastern University
11.2020 - 05.2024
- Led and mentored team members, fostering collaboration and enhancing team morale
- Built strong professional relationships with physicians and staff, facilitating effective communication and teamwork
- Assisted with onboarding and training initiatives, contributing to team development and smoother integration of new hires
Management Trainee Intern
Enterprise Mobility
01.2017 - 12.2017
- Facilitated daily branch operations and enhanced customer engagement initiatives
- Cultivated professional communication and relationship-building skills through client interactions
- Contributed to sales processes, supported account management, and provided operational assistance
Education
Master of Health Sciences -
Nova Southeastern University
Bachelor of Arts - Natural & Applied Sciences
Florida International University
Skills
- Community Engagement
- Relationship Building
- Brand Promotion
- Content Creation
- Social Media Marketing
- Photography & Visual Storytelling
- Customer Experience
- Event Support & Coordination
- Creative Communication
- Team Collaboration
- Grassroots Marketing
- Public Engagement
- Leadership & Mentorship
Certification
Google Project Management Certificate
Community Leadership
Community Outreach & Volunteer Coordinator, Project Downtown Miami, 01/21, Present, Coordinate community outreach initiatives with local volunteer organizations, Organize clothing, food, backpack, and shoe drives for underserved communities, Build partnerships and strengthen relationships with volunteers and community members
Creative And Brand Experience
- Content Creator & Freelance Creative, 01/22, Present, Created promotional video content and social media marketing materials for local businesses and products, Collaborated with brands and small businesses to increase audience engagement and online visibility, Produced creative lifestyle and wellness-focused content designed to strengthen customer connection, Assisted businesses with visual storytelling and marketing through short-form video content
- Freelance Photographer, 01/25, Present, Capture lifestyle, portrait, and promotional photography for individuals and local brands, Develop creative visual content for social media and marketing purposes, Skilled in creating engaging, community-centered visual storytelling
Timeline
KidZone Attendant
YMCA
12.2025 - Current
Owner & Operator
Specialty Coffee Business
07.2025 - Current
Medical Assistant & Office Specialist
Baptist Health
06.2024 - 09.2025
Community Outreach & Volunteer Coordinator
Project Downtown Miami
01.2021 - Current
Lead Medical Assistant
Nova Southeastern University
11.2020 - 05.2024
Management Trainee Intern
Enterprise Mobility
01.2017 - 12.2017
Master of Health Sciences -
Nova Southeastern University
Bachelor of Arts - Natural & Applied Sciences
Florida International University