Summary
Overview
Work History
Education
Skills
Timeline
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Bisma Naeem

Jacksonville

Summary

Energetic and customer-focused hospitality professional with extensive experience in fast-paced, high-volume environments. Skilled at building relationships with guests, handling cash and POS transactions, multitasking under pressure, and delivering exceptional customer service.

Overview

6
6
years of professional experience

Work History

Owner & Operator

Independent Coffee Business
01.2025 - Current
  • Delivered exceptional customer service, managed daily operations, processed cash and POS transactions, built customer loyalty, and maintained a welcoming atmosphere.

Medical Assistant & Office Specialist

Baptist Health
01.2024 - 01.2025
  • Provided customer service, coordinated scheduling, resolved concerns, and multitasked efficiently in a high-volume environment.

Lead Medical Assistant

Nova Southeastern University
01.2020 - 01.2024
  • Trained staff, demonstrated leadership and teamwork, and maintained positive customer experiences.

Education

Bachelor of Science -

Master of Science -

NOVA Southeeastern University

Skills

  • Guest Relations, Customer Service, Cash Handling, POS Systems, Upselling, Teamwork, Multitasking, Conflict Resolution, Time Management, Inventory Management, Professional Communication

Timeline

Owner & Operator

Independent Coffee Business
01.2025 - Current

Medical Assistant & Office Specialist

Baptist Health
01.2024 - 01.2025

Lead Medical Assistant

Nova Southeastern University
01.2020 - 01.2024

Bachelor of Science -

Master of Science -

NOVA Southeeastern University
Bisma Naeem