Bisma Uddin
Katy
Summary
Dynamic professional with strong communication and interpersonal skills. Experienced in enhancing team performance and exceeding customer expectations. Committed to delivering exceptional service and building lasting relationships.
Overview
8
8
years of professional experience
Work History
Freelance Business Manager
Self employed
02.2020 - 03.2021
- Developed and implemented strategies to enhance team performance and productivity.
- Oversaw inventory management processes to maintain adequate stock levels.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Determined customer needs and calculated payment options based on consultative sales process.
Sales Associate Team Leader
Staples
Calgary
08.2015 - 07.2016
- Maintained customer satisfaction with quick and professional handling of product returns.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Brand Ambassador
Ecco Shoes Canada
Calgary
11.2014 - 05.2015
- Communicated product information with confidence and educated consumers about company.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Great communication skills and customer service.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Sales Associate Specialist
Justice
Calgary
02.2013 - 06.2014
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor - Arts-Major in English
Mount Royal University
Calgary, AB12.2017
Diploma -
Crescent Heights High School
Calgary, AB06.2012
Skills
- Conflict Management
- Strong Communication and Interpersonal Skills
- Time Management
- Excellent Written and Verbal Communication
- Technology oriented
- Effective communication
- Adaptive thinking
- Collaborative teamwork
- Team building and leadership
Additional Information
Given upon request.
Timeline
Freelance Business Manager
Self employed
02.2020 - 03.2021
Sales Associate Team Leader
Staples
08.2015 - 07.2016
Brand Ambassador
Ecco Shoes Canada
11.2014 - 05.2015
Sales Associate Specialist
Justice
02.2013 - 06.2014
Bachelor - Arts-Major in English
Mount Royal University
Diploma -
Crescent Heights High School
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