Bisola Olorunnisola
Lagos,Lagos
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
JR Facility Management
Lagos, Lagos
01.2023 - 09.2025
- Handled escalated complaints professionally and effectively addressed concerns.
- Provided product information and recommendations to enhance customer satisfaction.
- Utilized company software to track and manage customer requests.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with inquiries and resolved issues efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Teacher (National Youth Service Corps)
Ideal Model Schools
Anambra, Anambra State
12.2023 - 11.2024
- Developed lesson plans aligned with curriculum standards and student needs.
- Implemented diverse teaching strategies to accommodate various learning styles.
- Collaborated with colleagues to create interdisciplinary projects and activities.
- Monitored student progress through assessments and provided constructive feedback.
- Organized parent-teacher conferences to discuss student development and concerns.
- Utilized educational technology tools to enhance learning experiences in the classroom.
- Maintained a safe and orderly learning environment for all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Receptionist
LTO Hotels
Ibadan, Oyo
01.2022 - 01.2023
- Greeted and directed guests upon arrival at hotel reception.
- Managed incoming calls and routed inquiries to appropriate departments.
- Coordinated room bookings and maintained accurate reservation records.
- Assisted guests with check-in and check-out procedures efficiently.
- Provided information about hotel amenities and local attractions to guests.
- Handled guest complaints professionally and escalated issues when necessary.
- Maintained cleanliness and organization of the front desk area daily.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Event Hostess
Easy Events Agency
Ekiti, Ekiti
10.2021 - 01.2023
- Welcomed guests and provided information about event schedules.
- Assisted in setting up event spaces and arranging seating.
- Managed registration desks and distributed materials to attendees.
- Coordinated with vendors to ensure smooth operations during events.
- Collaborated with team members to enhance guest experiences.
- Monitored guest feedback and addressed concerns promptly.
- Maintained cleanliness and organization of event areas throughout functions.
- Managed food services at events including setup, replenishment and tear down of buffet lines.
- Assisted in managing registration tables and distributed name tags as needed.
- Performed other duties assigned by management related to hosting events successfully.
- Maintained a professional demeanor throughout the duration of the event and responded promptly to any guest inquiries or requests.
Education
Bachelor of Science - Sociology
Ekiti State University
Ekiti State08-2023
Skills
- Conflict resolution
- Customer relationship management
- Software utilization
- Data entry accuracy
- Product knowledge
- Complaint handling
- Time management
- Active listening
- Adaptability to change
- Microsoft office expertise
- Communication strategies
- Team collaboration
- Stress management
- Customer service
- Adaptability and flexibility
- Remote assistance
- Technical troubleshooting
- Effective communication
- Call center operations
- Appointment scheduling
- Ticket management
- Customer service expert
- Call recordkeeping
- Interpersonal communication
- Complaint resolution
- Organization skills
- Troubleshooting
- Teamwork and collaboration
- Collaboration
- Multitasking Abilities
- Customer engagement
- Task prioritization
- Decision-making
Certification
- Chartered Institute Of Human Resource Management (ACIHRM)
- Megarich Consults and Network Ltd.
Certificate Of Proficiency
- Netpreuneurship
- Corporate Ethics Skills
- Human Relations Skills
- Job Interview Skills
- Entrepreuneurship Skills
Interests
- Community Involvement and Event participation
- Photography
- Travelling
- Blogging and Vlogging
- Social Media Involvement
- Fashion
Languages
English
Professional
Yoruba
Professional
References
References available upon request.
Timeline
Teacher (National Youth Service Corps)
Ideal Model Schools
12.2023 - 11.2024
Customer Service Representative
JR Facility Management
01.2023 - 09.2025
Receptionist
LTO Hotels
01.2022 - 01.2023
Event Hostess
Easy Events Agency
10.2021 - 01.2023
Bachelor of Science - Sociology
Ekiti State University