Bithanya Agonafir
Arrington,VA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
DC Souveniers
DC, DC
01.2024 - Current
- I have handled numerous calls from customers asking about what the store offers and sells.
- As a souvenir store, we had a lot of tourists coming in, and it was my responsibility to make sure our customers were satisfied with our service and to make sure they meet their expectations.
- A lot of students from all over the state come to our store in the summertime, and we handle more than 200 students at a time. It is mainly my responsibility to ensure the comfort of all our customers.
- I have also received payments from customers by cash, credit cards, and alike.
- I work from opening to closing, which is from 9 AM to 8 PM. I stock shelves and make sure that nothing is missing.
- I usually train new co-workers and provide information about the store rules, regulations, and policy.
- I have performed daily opening and closing procedures, such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy as I was working from opening to closing.
Education
High School Diploma -
Lideta Catholic Cathedral School
Addis Ababa, ETH07-2022
Associate of Science - Computer Science
Northern Virginia Community College
Alexandria, VASkills
- Guest Services
- Customer Complaint Resolution
- Check processing
- Payment Collection
- Cash Handling
- Order coordination
- Customer Service
- Merchandise Restocking
Languages
English
Native/ Bilingual
Amharic
Native/ Bilingual
Timeline
Customer Service Cashier
DC Souveniers
01.2024 - Current
High School Diploma -
Lideta Catholic Cathedral School
Associate of Science - Computer Science
Northern Virginia Community College