Bitia Hernandez
Long Beach,CA
Summary
Dedicated professional with strong multitasking and problem-solving skills. Experienced in training teams and implementing strategies that enhance operational efficiency and customer service.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
5
5
years of professional experience
Work History
Store Manager
Exhalence
Burbank, CA
05.2023 - 12.2025
- Oversaw daily store operations, ensuring efficient workflow and high standards of customer service.
- Trained and mentored staff, enhancing team performance and improving employee retention.
- Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
- Analyzed sales data to identify trends, adjusting strategies to increase revenue and enhance customer satisfaction.
- Fostered relationships with vendors, negotiating favorable terms to improve supply chain efficiency.
- Developed promotional displays, driving product visibility and boosting sales during key events.
- Managed inventory control, cash control, and store opening and closing procedures.
Operations Specialist
Living Spaces
Irvine, CA
02.2022 - 05.2023
- Collaborated with cross-functional teams to resolve customer service issues effectively and promptly.
- Managed order fulfillment operations, ensuring timely shipping while maintaining quality standards.
- Conducted regular audits of operational processes, ensuring compliance with company policies and industry regulations.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Opening and closing processes, ensuring timely and accurate completion of transactions.
- Prepared registers for shifts and assigned team member positions while maintaining high level of guest service.
Sales Associate
Ashley Furniture Homestore
Los Angeles, CA
09.2020 - 01.2022
- Assisted customers in selecting furniture pieces that align with their needs and preferences.
- Fostered customer relationships to enhance sales and repeat business.
- Conducted product demonstrations to effectively showcase features and benefits of merchandise.
- Collaborated with management to streamline inventory processes and optimize product displays.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
- Cash management
- Policies and procedures
- Store displays
- Staff supervision
- Relationship building and management
- Opening and closing procedures
Timeline
Store Manager
Exhalence
05.2023 - 12.2025
Operations Specialist
Living Spaces
02.2022 - 05.2023
Sales Associate
Ashley Furniture Homestore
09.2020 - 01.2022