Bitsiet Mengesha
Union City,CA
Overview
6
6
years of professional experience
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Ethiopian Airline. Demonstrates exceptional time management and computer skills, excelling in fast-paced environments. Known for attention to detail and a proactive approach to problem-solving, significantly improving teamwork and operational efficiency.
Work History
Assistant
Fremont Dental Care
08.2024 - 02.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Cabin Crew Member
Ethiopian Airline
10.2018 - 01.2024
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
Education
Graduate Certificate - Cabin Crew
Ethiopian Aviation Academy
Ethiopia, Addis Ababa 06.2018
Skills
- Fast learner
- Time management
- Attention to detail
Timeline
Assistant
Fremont Dental Care
08.2024 - 02.2025
Cabin Crew Member
Ethiopian Airline
10.2018 - 01.2024
Graduate Certificate - Cabin Crew
Ethiopian Aviation Academy
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