Abigail Brown
OR
Summary
Proactive Guest Liaison with extensive experience in enhancing guest satisfaction through prompt issue resolution and effective communication. Skilled in customer service, team training, and maintaining safety standards while building strong client relationships. Bringing exceptional communication and data entry proficiency to ensure personalized and timely service for clients.
Overview
6
6
years of professional experience
Work History
Guest Liaison
Portland Electric Boat Company
04.2024 - 10.2024
- Streamlined communication between guests and dock staff, ensuring timely responses to requests.
- Developed strong relationships with clients through consistent follow-up and attention.
Shift Lead
Poke City
02.2020 - 04.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Client Relations Manager
Barberella Studio
01.2019 - 02.2020
- Oversaw a diverse portfolio of clients, ensuring that each account received personalized attention and care tailored to their unique needs and expectations.
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
- Conducted regular performance evaluations and provided constructive feedback, promoting professional growth within the team.
Education
High School Diploma -
Leodis V. McDaniel
Portland, OR06-2024
Skills
- Computer Skills
- Team player mentality
- Exceptional communication
- Data entry proficiency
- Customer service focus
- Customer Retention
Timeline
Guest Liaison
Portland Electric Boat Company
04.2024 - 10.2024
Shift Lead
Poke City
02.2020 - 04.2022
Client Relations Manager
Barberella Studio
01.2019 - 02.2020
High School Diploma -
Leodis V. McDaniel
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