BITTY LEUCK
Arlington,USA
Summary
Registered Nurse 2 at UT Southwestern Medical Center with a Bachelor of Science in Nursing from University of Texas. Skilled in nursing, customer care, and health information management. Committed to utilizing nursing expertise to enhance patient care and achieve optimal health outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse, PCU
Baylor Scott & White Medical Center
03.2025 - Current
- Monitored cardiac and other critical vital signs to detect changes and enable intervention of life-threatening or emergency situations.
- Promoted a positive work environment within the PCU team through collaboration, mutual respect, and proactive problem-solving approaches.
- Administered prescribed medications, changed dressings, cleaned wounds and monitored vital signs to provide high standards of patient care.
- Mentored new nurses through orientation processes, sharing expertise in PCU nursing practice and fostering professional growth.
- Expedited critical medical interventions through timely recognition of early warning signs of patient deterioration or complications.
- Participated in hospital-wide initiatives aimed at improving overall patient safety and quality of care through ongoing education and training opportunities.
- Collaborated with healthcare team to develop, implement and evaluate interdisciplinary plan of care.
Registered Nurse
University of Texas Southwestern Medical Hospital
10.2023 - 01.2025
- Conduct initial and ongoing assessments of patients to develop personalized care plans.
- Collaborate with patients, families, and other healthcare professionals to set realistic care goals.
- Facilitate communication between different departments and specialties involved in patient care.
- Plan and coordinate discharge processes to ensure smooth transitions from hospital to home or other care settings.
- Provide education and resources to patients and families for post-discharge care.
- Participate in quality improvement initiatives to enhance patient outcomes.
- Implement evidence-based practices and protocols.
- Advocate patients' needs and preferences in their care plans.
- Ensure that patients' rights are respected and upheld.
Medical Coordinator / Patient Services / Medical Scheduler
Baylor Scott and White Hospital Plano
04.2021 - 10.2023
- Perform general office duties such as filing, faxing, and mailing documents to medical providers, insurance, Medicaid.
- Support clinical staff with administrative tasks to facilitate patient care.
Medical Records Management Svcs. under HIM Department
Texas Health Resources Hospital Arlington
04.2018 - 04.2021
- Maintain medical patient records ensuring all health encounters are accurately and promptly entered into the record.
- Perform other general clerical duties including, but not limited to correspondence, form letters, phone customer service, updating insurance, schedules on files, sending encounters to providers.
- Maintain patient records and prepare billing documents.
- Maintain absolute security and confidentiality of all medical records; observe applicable HIPAA rules.
- Coordinate encounters of transfers to other health service departments.
- Phone Triage patients, send emergent encounters to medical providers, schedule and reschedule emergent cases, ensuring compliance with regulations such as HIPAA, patient confidentiality.
- Address patient complaints or concerns promptly and professionally.
- Ensure patient satisfaction by providing high-quality customer service.
- Assist in coordinating referrals to M.D., specialists, or other healthcare facilities.
- Ensure that follow-up appointments and tests are arranged as needed.
- Coordinate with medical staff to manage emergent schedules, cancellations, rescheduling encounters, assists inbound, outbound calls.
Non-Medical Work Experience
05.2013 - 04.2018
- Handling customer inquiries via phone, email, chat, or in person. Worked in a call center set up providing phone customer service in behalf of specific companies.
- Resolving customer complaints and issues efficiently, ensuring a positive resolution, triaging pt. who needs priority with MD / PCP, sending encounters via EPIC.
- Provide telehealth services such as phone triage, and escalations to the appropriate department, resolution.
- Ensuring customer satisfaction post-interaction and following up on unresolved issues, sending referrals, and reschedules/coordinates to dept.
- Keeping detailed records of customer interactions, transactions, providing appropriate resolution.
Education
Bachelor of Science - Nursing
University of Texas at Arlington
Arlington, TX08.2023
Bachelor of Science - HIM
University of Texas at Arlington
05.2013
Skills
- Nursing and patient care Health information management Patient assessment and education Care and discharge planning Quality improvement initiatives Telehealth services HIPAA compliance Patient advocacy and case management Insurance verification
Certification
- ACLS AND BLS Certification from AHA
- 245415516403 02/2024-02/2026 expiration Jun 2024-Jun 2026
Timeline
Registered Nurse, PCU
Baylor Scott & White Medical Center
03.2025 - Current
Registered Nurse
University of Texas Southwestern Medical Hospital
10.2023 - 01.2025
Medical Coordinator / Patient Services / Medical Scheduler
Baylor Scott and White Hospital Plano
04.2021 - 10.2023
Medical Records Management Svcs. under HIM Department
Texas Health Resources Hospital Arlington
04.2018 - 04.2021
Non-Medical Work Experience
05.2013 - 04.2018
Bachelor of Science - Nursing
University of Texas at Arlington
Bachelor of Science - HIM
University of Texas at Arlington