Bivek Barali
Rochester,NY
Summary
Process assistant at Amazon with 2 years of experience, demonstrating strong leadership and project management skills. Excelled in optimizing operations through effective problem-solving, time management, and analytical thinking, contributing to enhanced team performance and project success. Eager to leverage these skills in an Operation Manager role, aiming to drive operational excellence and achieve outstanding results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tier 3 Process Assistant
Amazon
Rochester, New York
03.2022 - Current
- Monitoring workflow ensuring that work processes are running smoothly and efficiently to meet productivity goals.
- Training and development providing training to new employees and coaching existing team members to improve performance.
- Maintaining high standards of quality and accuracy in product handling and order fulfillment.
- Enforcing safety protocols and guidelines to create a safe work environment for all employees.
- Problem-Solving: Addressing operational issues and finding solutions to improve processes and resolve any challenges that may arise.
Tier 1 C-RETS Associate
Amazon
Swedesboro, NJ
07.2021 - 03.2022
- Processed customer returns, ensuring accuracy and compliance with company policy.
- Verified all return information on the sales order to ensure proper authorization was given for the return.
- Assisted customers in troubleshooting problems with products they had purchased before authorizing a return request.
Education
Bachelor of Arts - Operations Management
Southern New Hampshire University
Hooksett, NH01-2022
High School Diploma -
Sterling High School
Somerdale, NJ05-2021
Skills
- Computer Skills
- Management Support
- Performance Improvement
- Project Management
- Employee Development
- Workplace Safety
- Attention to Detail
- Strong Communication
- Time Management
- Decision-Making
- Problem-Solving
Certification
Professional Google PM Certificate.
Success stories
- Helping in launching ROC1 a GEN-11 AR building.
- Safety Compliance: By prioritizing safety, zero safety incidence have occurred in over five months of me managing the IB dock.
- Quality Improvement : By continuously providing training and feedbacks to associates for there errors in real time lead to better DPMO (Damage Per Million Opportunity). October 2023 DMPO was 54 thousand, as of January 2024 15 thousand DPMO.
Timeline
Tier 3 Process Assistant
Amazon
03.2022 - Current
Tier 1 C-RETS Associate
Amazon
07.2021 - 03.2022
Bachelor of Arts - Operations Management
Southern New Hampshire University
High School Diploma -
Sterling High School
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