Mel Robison
Goodyear,AZ
Overview
18
18
years of professional experience
Work History
Tier 3 Process Assistant
Amazon AZA9
11.2018 - Current
- Run volume for day, create shift plan based on headcount, TPH, and other metrics.
- Assisted overnight at cross-dock for 90 days helping bring up our overall CPH from 7 to 14. Saving roughly 1.8 billion dollars.
- Managed Inbound dock as well as assisting with other areas to ensure constant flow of building to meet or exceed our volume goals.
- Frequently watch TPH, remaining volume, and suggest VTO when needed.
- Created more efficient way to process problem solve backlog, while improving our UPH.
- Partnered with OPS to fully lead shifts, make callout's to team members, VTO/VET when needed, submit daily WASH.
- Identified and created changes to existing processes to improve accuracy, efficiency, and quality.
- Evaluate associates performance by analyzing and interpreting data and metrics.
- Perform daily audits, manage weekly inventory needs.
- I held the record for highest amount of volume processed per shift for 6 months as an IB PA.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Trained 100+ associates on various roles throughout warehouse, all of which left training performing to company standards as a Learning Ambassador.
- Primary learning trainer for problem solve at AZA9, developing some of the best performing UPH associates.
- Drove PIT to deliver pallets to correct dock door so customers get their package by CPT as a Tier 1 AA.
Health Unit Coordinator | Medical ICU
Essentia Health
02.2005 - 07.2018
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Provided concierge service to assist patients and families and direct them to available resources.
Education
Health Unit Coordination
Lake Superior College
Duluth, MNAssociate of Applied Science - Medical Billing & Coding
Duluth Business University
Duluth, MNSkills
- Time Management
- Detail Orientated
- Strong Organization
- Customer Obsession
- Multitasking
- Problem Solving
- Staff Management
- Microsoft Word / Excel
Accomplishments
- Created a SOP for problem solve
- Earned Iron Smile Award Prime 2022
Timeline
Tier 3 Process Assistant
Amazon AZA9
11.2018 - Current
Health Unit Coordinator | Medical ICU
Essentia Health
02.2005 - 07.2018
Health Unit Coordination
Lake Superior College
Associate of Applied Science - Medical Billing & Coding
Duluth Business University
Similar Profiles
Amy KeenerAmy Keener
Learning Trainer Interim at Amazon AZA9Learning Trainer Interim at Amazon AZA9
Clinton PringleClinton Pringle
Dock Operations Manager (Level 6) at Amazon AZA9Dock Operations Manager (Level 6) at Amazon AZA9
Karen PeriKaren Peri
Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)
Chandler RossonChandler Rosson
Real Estate Broker at Keller WilliamsReal Estate Broker at Keller Williams
Rosanna StaffordRosanna Stafford
Claims Adjuster, Automobile and Casualty at State FarmClaims Adjuster, Automobile and Casualty at State Farm