Mel Robison
Goodyear,AZ
Overview
18
18
years of professional experience
Work History
Tier 3 Process Assistant
Amazon AZA9
Glendale, AZ
11.2018 - Current
- Run volume for day, create shift plan based on headcount, TPH, and other metrics.
- Assisted overnight at cross-dock for 90 days helping bring up our overall CPH from 7 to 14. Saving roughly 1.8 billion dollars.
- Managed Inbound dock as well as assisting with other areas to ensure constant flow of building to meet or exceed our volume goals.
- Frequently watch TPH, remaining volume, and suggest VTO when needed.
- Created more efficient way to process problem solve backlog, while improving our UPH.
- Partnered with OPS to fully lead shifts, make callout's to team members, VTO/VET when needed, submit daily WASH.
- Identified and created changes to existing processes to improve accuracy, efficiency, and quality.
- Evaluate associates performance by analyzing and interpreting data and metrics.
- Perform daily audits, manage weekly inventory needs.
- I held the record for highest amount of volume processed per shift for 6 months as an IB PA.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Trained 100+ associates on various roles throughout warehouse, all of which left training performing to company standards as a Learning Ambassador.
- Primary learning trainer for problem solve at AZA9, developing some of the best performing UPH associates.
- Drove PIT to deliver pallets to correct dock door so customers get their package by CPT as a Tier 1 AA.
Health Unit Coordinator | Medical ICU
Essentia Health
Duluth, MN
02.2005 - 07.2018
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Provided concierge service to assist patients and families and direct them to available resources.
Education
Health Unit Coordination
Lake Superior College
Duluth, MNAssociate of Applied Science - Medical Billing & Coding
Duluth Business University
Duluth, MNSkills
- Time Management
- Detail Orientated
- Strong Organization
- Customer Obsession
- Multitasking
- Problem Solving
- Staff Management
- Microsoft Word / Excel
Accomplishments
- Created a SOP for problem solve
- Earned Iron Smile Award Prime 2022
Timeline
Tier 3 Process Assistant
Amazon AZA9
11.2018 - Current
Health Unit Coordinator | Medical ICU
Essentia Health
02.2005 - 07.2018
Health Unit Coordination
Lake Superior College
Associate of Applied Science - Medical Billing & Coding
Duluth Business University