Bivek Mainali

Trainer

• Provided training and support to new technicians on repair procedures and safety protocols.
• Developed documentation for repair processes, enhancing knowledge sharing within the team.
• Assisted in training new technicians on the use of Service Me software for ordering and maintaining parts, creating necessary tickets for the parts, along with Data Center Safety and ESD Procedures.
• Configured hardware, devices, and software to set up workstations for employees.

Server Repair Technician

• Assembly and disassembly of A100, H100, H200, B200, B300 and liquid cooled units of various clients, including Google, Meta, AWS, Tesla, and Generic.
• Maintaining the parts correctly and creating necessary tickets for returning parts to the warehouse.
• Helping with ordering and swapping the defective parts including GPUs, baseboard, HMC, LS10s and other components.
• Compliance with Data Center Safety and ESD procedure

Sorter

• Running diagnostics on various vulcan units to find out the defective parts.
• Troubleshooting the failed hardware components.
• Updating Retimers, LS10s FW and Flashing the server board as necessary, using Golden Parts to verify the defectives parts.
• Using QMS software ETQ Reliance for defect tacking and reporting.

Server Board Repair (SBR) Tester

• Inspecting, cleaning and assembling the vulcan (H100 and H200) and Umberial (B200 and B300) units for testing purposes.
• Running diagnostics on server board and uses of diagnostic tools(BIOS logs file)
• Flashing the board, updating the Retimers FW, LS10s FW and other troubleshooting methods as needed.
• Running the boards under heavy loads for hours and ensuring the stabiity (no crashes, overheating , connectivity or memory errors)
• Identify the type of failure and return the server board to internal repair.
• Keeping records of pass/fail results.

Learning Ambassador

• Facilitated training sessions for new hires, enhancing the onboarding experience and knowledge retention.
• Developed and implemented learning modules to improve employee performance and engagement.
• Analyzed feedback from training programs to refine content and delivery methods.
• Collaborated with cross-functional teams to align learning objectives with organizational goals.
• Mentored junior Learning Ambassadors, fostering a collaborative environment for skill development.
• Boosted employee performance and confidence by providing regular constructive feedback and coaching.
• Helped with company's safety guidance , quality and production standards.

Process Guide

• Helped AM in the daily management of the shift
• Monitoring and mentoring associates on safety, productivity, and quality
• Conducting GCAs and HRR audits for respective workstations daily and other works assigned.