Sebastian Venegas

- Worked on Dell's PowerEdge XE9712X AI Server doing Break/Fix, Operational Development and Logistics for Repair Department

- Led a team of 50 technicians, and improved efficiency and safety compliance, created a SOP to streamline new hire training

- System TroubleShooting and Physical Inspections on all server configurations
- Part Replacements down to the motherboard level

- Going through the PDB, HMC, BMC and Riser Card understand the Boot process
- Experience using ServiceNow for ticketing to ensure proper work documentation

- Performed hardware repairs and upgrades including CMOS batteries, motherboards, RAM, and hard drives. Ensured proper installation and compatibility to restore system functionality and extend hardware lifespan.
- Troubleshot desktop and laptop systems by entering BIOS, running diagnostics, and isolating faulty components. Applied solutions that resolved performance issues and improved system reliability.

- Delivered technical support for end-users, documenting repair steps and providing guidance on system care. Contributed to reducing downtime and maintaining operational efficiency across supported devices.