BLAISE KUKA
Grand Prairie,TX
Summary
Hands-on Server Repair Technician with experience diagnosing, testing, tablets repairs, troubleshooting, and repairing server hardware in a repair depot and warehouse environment. Strong ability to inspect systems, replace failed components, run stress tests, and document results accurately using shop floor tools. Known for being detail-oriented, reliable, and highly motivated to solve problems while collaborating across motherboard repair, QC, inspection, and warehouse teams.
Overview
2
2
years of professional experience
Work History
Server Repair Technician
Zenoti
01.2024 - 01.2025
- Inspected, tested, and diagnosed servers received for repair to identify hardware issues and failure points.
- Troubleshoot common server errors using diagnostic tools and structured testing procedures.
- Replaced defective components to restore server functionality and system reliability.
- Conducted and analyzed server stress tests to validate performance after repair.
- Documented symptoms, diagnostics, test results, and replaced parts in shop floor tools with high accuracy.
- Collaborated with motherboard repair, motherboard testing, QC, and inspection teams to resolve complex hardware issues.
- Provided backup support for QC, inspection, and motherboard testing operations.
IT Support Associate
Intellimize
01.2023 - 01.2024
- Provided front-line technical and user support via phone and email, handling a high volume of inquiries daily.
- Followed standardized workflows to intake, document, and route issues accurately and efficiently.
- Assisted users with account-related questions, system navigation, and general technical concerns.
- Maintained detailed records of user interactions to support issue tracking, reporting, and service improvement.
Education
High School Diploma - Business Administration
University Of Dallas
Skills
- Server Diagnostics & Troubleshooting
- BGA Assembly & Rework
- Surface-Mount & Through-Hole Soldering
- Component-Level Diagnostics
- Hardware Replacement & Laptop Repair
- Troubleshooting & System Restoration
- Hardware Assembly & Component Replacement
- Server Stress Testing & Validation
- Error Code Identification & Resolution
- Basic Networking & Server Architecture
- Shop Floor Documentation & Reporting
- Quality Control & Inspection Support
- Inventory & Parts Consumption Tracking
- Hands-On Technical Problem Solving
- Team Collaboration & Process Adherence
- Hardware & Software Issue Identification
- CRM & Ticketing Systems (Salesforce, internal CRMs)
- System Access & Login Issue Resolution
- Root Cause Analysis & Escalation
- SLA Awareness & Time Management
Timeline
Server Repair Technician
Zenoti
01.2024 - 01.2025
IT Support Associate
Intellimize
01.2023 - 01.2024
High School Diploma - Business Administration
University Of Dallas