Wilson Richard
Dallas,TX
Summary
Reliable Data Center Technician known for high productivity and efficient task completion. Possess specialized skills in server maintenance, network configuration, and disaster recovery planning. Excel in problem-solving, teamwork, and communication, ensuring seamless operations and support within data center environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
SERVER REPAIR TECHNICIAN
SMS InfoComm
Grapevine, Texas
02.2026 - Current
- Performed component-level break/fix troubleshooting on Dell AI servers, isolating hardware failures and replacing defective components.
- Removed and replaced DIMMs, HDDs/SSDs, power supplies, cooling fans, cables, and other field-replaceable units (FRUs).
- Used diagnostic tools and system indicators to identify hardware faults and determine appropriate repair actions.
- Completed post-repair testing and validation to verify server functionality before returning systems to service.
- Followed ESD procedures, repair documentation, and hardware-handling standards while servicing server equipment.
- Repaired hardware components to restore server functionality and performance.
- Collaborated with team members to troubleshoot complex server malfunctions.
- Maintained accurate records of repairs and parts used for inventory management.
- Conducted routine inspections to ensure optimal server performance and reliability.
- Implemented best practices for server maintenance to enhance service efficiency.
- Analyzed logs from system monitoring tools to identify potential threats or vulnerabilities.
- Monitored system performance to ensure optimal operation and security.
- Conducted diagnostic tests to detect hardware failure or malfunctioning parts.
- Repaired damaged cables or replaced defective components in order to restore functionality.
- Performed regular maintenance and repair of server hardware, including installation of new components.
- Replaced faulty components such as hard drives, memory modules, fans, power supplies.
- Maintained positive working relationship with fellow staff and management.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
IT SUPPORT AND END USER SUPPORT SPECIALIST
Per Scholas
Dallas, Texas
10.2025 - Current
- Diagnosed and resolved hardware, software, and network issues during Per Scholar lab sessions.
- Resolved technical problems with computer systems, networks, and applications to ensure user functionality.
- Provided troubleshooting support and technical guidance to peers, enhancing collaborative problem-solving.
- Worked with IT team to analyze recurring issues and implement effective solutions.
- Configured routers and switches for stable connectivity in hands-on exercises.
- Established LAN connections, IP configurations, and printer sharing to optimize lab efficiency.
- Updated knowledge base articles to provide users with access to current information.
- Managed multiple projects simultaneously while consistently meeting established deadlines.
CUSTOMER SERVICE ASSOCIATE
Hobby Lobby
Denton, TX
07.2024 - 04.2025
- Processed transactions accurately using point-of-sale systems for streamlined checkouts.
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Resolved front-end issues, ensuring smooth operations and customer satisfaction.
- Ensured timely resolution of technical challenges to maintain operational efficiency.
- Collaborated with team members to manage inventory levels and restock shelves.
- Delivered product knowledge training to new associates, improving service delivery and customer engagement.
CUSTOMER SERVICE ASSOCIATE
Walmart
Denton
01.2021 - 04.2023
- Provided front-line customer support for product inquiries and technical issues, leveraging store systems to achieve high customer satisfaction.
- Developed troubleshooting, communication, and problem-solving skills, facilitating effective resolution of customer issues in IT support contexts.
PACKAGE HANDLER
FedEx
Denton, TX
07.2020 - 11.2022
- Processed packages using handheld scanners and sorting systems, maintaining accuracy and compliance with procedures.
- Executed technical instructions and coordinated system-driven workflows to support operational reliability.
Technical Support Proctor
TEKsystems
- Provided on-site Level 1 technical support for the NCBE Bar Examination, ensuring seamless exam delivery for Multiple of candidates.
- Diagnosed and resolved software installation issues, hardware malfunctions, and connectivity problems related to specialized exam software.
- Acted as the first point of contact for technical escalations, maintaining a calm and professional environment during time-sensitive, high-pressure situations.
- Monitored and enforced strict security protocols and exam integrity guidelines as mandated by the Board of Law Examiners.
- Assisted in the deployment and configuration of localized networks and workstations to ensure 100% uptime during the testing window.
Education
Information Technology Technical Training -
Per Scholas
DallasCompTIA A+ -
Per Scholas
DallasGoogle IT Support -
Per Scholas
DallasCisco Hardware Basics -
Per Scholas
DallasCOMPTIA (ITF+) -
Per Scholas
DallasCisco Operating Basic Systems -
Per Scholas
DallasSkills
- Hardware and Software Troubleshooting
- Operating System Management
- Networking
- Technical Documentation and Ticketing Systems
- Customer Support and Communication
- Communication skills
- Internal support ticket management
- Software knowledge
- Troubleshooting
- Hardware diagnostics
- System maintenance
- Problem solving
- Team collaboration
- Maintenance and repairs
- Disaster recovery
- Cooling systems
- Structured cabling
- Data center operations
- Ticketing systems
- Server management
- Diagnostic testing
- Server configuration
- Multitasking and prioritization
- Operating systems
- Firewall configuration
- Power distribution
- Customer service expert
- Quality assurance
- Hardware and software configuration
- System configuration
- Infrastructure monitoring
- Backup and recovery
- Problem-solving
- Troubleshoot connectivity
- Hardware evaluations
- Hardware troubleshooting
- Equipment configuration
- Virtualization technologies
- Mechanical repairs
- Network connectivity
- Hardware replacement
- Server troubleshooting
- Hardware installation
- Hand tools proficiency
- Server administration
- Power tools proficiency
- Repair hardware
- Equipment inspection
Certification
- CompTIA A+, 12/25
- Google IT Support, 10/25
- COMPTIA (ITF+), 03/24
- Cisco Hardware Basics, 06/25
- Cisco Operating Basic Systems
Projects And Achievements
- End User Support Specialist Labs, Completed virtual labs simulating real-world IT scenarios. Diagnosed and resolved hardware performance issues and system boot failures. Configured user accounts, managed permissions, and restored system functionality.
- Google IT Support Course, Gained hands-on experience troubleshooting Windows OS, setting up printers, and diagnosing connectivity issues.
- Team-Based Troubleshooting, Collaborated with peers on technical labs, enhancing teamwork and technical communication skills.
- Technical Support Proctor, TEKsystems, Provided on-site Level 1 technical support for the NCBE Bar Examination, ensuring seamless exam delivery for multiple candidates. Diagnosed and resolved software installation issues, hardware malfunctions, and connectivity problems related to specialized exam software. Acted as the first point of contact for technical escalations, maintaining a calm and professional environment during time-sensitive, high-pressure situations. Monitored and enforced strict security protocols and exam integrity guidelines as mandated by the Board of Law Examiners. Assisted in the deployment and configuration of localized networks and workstations to ensure 100% uptime during the testing window.
Timeline
SERVER REPAIR TECHNICIAN
SMS InfoComm
02.2026 - Current
IT SUPPORT AND END USER SUPPORT SPECIALIST
Per Scholas
10.2025 - Current
CUSTOMER SERVICE ASSOCIATE
Hobby Lobby
07.2024 - 04.2025
CUSTOMER SERVICE ASSOCIATE
Walmart
01.2021 - 04.2023
PACKAGE HANDLER
FedEx
07.2020 - 11.2022
Technical Support Proctor
TEKsystems
Information Technology Technical Training -
Per Scholas
CompTIA A+ -
Per Scholas
Google IT Support -
Per Scholas
Cisco Hardware Basics -
Per Scholas
COMPTIA (ITF+) -
Per Scholas
Cisco Operating Basic Systems -
Per Scholas