Joshua Papen
Summary
Hardworking and passionate job seeker with strong customer service skills eager to overcome any challenge. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and signing customers up for rewards. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Prize Redemption Attendant
Sun Mountain Fun Center
02.2020 - 10.2020
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to all customer inquiries thoroughly and professionally.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Fryer/Pizza Maker
Abby's Legendary Pizza
01.2021 - Current
- Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
- Read food order slips and listened to verbal instructions to properly prepare food for customers.
- Guaranteed proper preparation of fried menu items to avoid over-seasoning, overcooking or under-cooking issues.
- Improved performance by training and mentoring new staff members and monitoring kitchen and customer areas.
Preloader
United Parcel Service
04.2022 - 08.2022
- Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items.
- Visually inspected all trucks for deliveries to verify quality and accuracy of shipments.
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
Retail Associate
Nike Factory Store
10.2023 - 12.2024
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Worked with loss prevention in monitoring shopper behavior.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High school diploma -
Ridgeview High School
Redmond, OR06.2021
Skills
- Food Safety Knowledge
- Customer Service
- Continuous Learning
- Workstation Organization
- Problem Solving
- Time Management
- Team Coordination
- Inventory Management
- Equipment Maintenance
- Money Handling
- Order Processing
- Display Setup
Timeline
Retail Associate
Nike Factory Store
10.2023 - 12.2024
Preloader
United Parcel Service
04.2022 - 08.2022
Fryer/Pizza Maker
Abby's Legendary Pizza
01.2021 - Current
Prize Redemption Attendant
Sun Mountain Fun Center
02.2020 - 10.2020
High school diploma -
Ridgeview High School
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