Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Derifield

Valley Center,KS

Summary

Dedicated professional with over 8 years of experience providing exceptional customer service and managing teams in fast-paced environments. Skilled in problem-solving, leadership, and cash management, with a proven ability to multitask, se escalate escalated situations, and deliver superior results. Seeking to grow with a company while inspiring and leading those around me.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Halls Culligan Water
04.2024 - Current
  • Manage inbound and outbound calls, providing exceptional customer support
  • Process account payments and handle billing inquiries with accuracy
  • Manage email communications to address customer concerns and request's
  • De-escalate escalated calls, delivering effective solutions to resolve issues
  • Collaborate with team members to ensure customer satisfaction and meet goals
  • Demonstrate strong problem-solving skills in a fast paced environment

Lead Cashier

Sams Club
07.2023 - 03.2024
  • Handled cashiering, cash management, and customer account setup for memberships
  • Managed and promoted company credit cards, contributing to increased sales
  • Delivered excellent customer service, resolving issues efficiently and professionally
  • Oversaw self checkout operations as a specialist, ensuring smooth transactions
  • Served as lead specialist at the exit door, verifying receipts and memberships
  • Organized and managed team events, fostering collaboration and morale
  • Utilized strong time management and problem-solving skills to improve workflows

Manager

Mcdonalds
03.2021 - 07.2023
  • Led and supervised daily operations in a fast paces, high volume environment
  • Managed cash handling processes, ensuring accuracy and accountability
  • Trained,, mentored and motivated team members to achieve company standards
  • Delivered exceptional customer service, resolving complaints quickly and efficiently
  • Implemented solutions to challenges efficiently while maintaining professionalism
  • Coordinated team scheduled and ensured compliance with operational procedures

Document Specialist

Imaging Office Systems Inc.
06.2020 - 03.2021
  • Managed faxing and secure document handling for the company
  • Scanned and digitized documents, storing them securely on company hard drives
  • Ensured confidentiality and accuracy in managing sensitive information

Server

Applebees
01.2018 - 05.2020
  • Delivered excellent customer service in a high volume, fast paced dining environment
  • Multitasked effectively, managing multiple tables while ensuring guest satisfaction
  • Handled cash and card transactions with accuracy and efficiency
  • Maintained professionalism and positive attitude under pressure

Education

High School Diploma -

Valley Center High School
Valley Center, KS
05-2019

Skills

  • Customer service & de-escalation
  • Leadership & team management
  • Cash handling & account management
  • Email & communication management
  • Problem-solving & time management
  • Sales & credit card promotion
  • Document handling & confidentiality

Timeline

Customer Service Representative

Halls Culligan Water
04.2024 - Current

Lead Cashier

Sams Club
07.2023 - 03.2024

Manager

Mcdonalds
03.2021 - 07.2023

Document Specialist

Imaging Office Systems Inc.
06.2020 - 03.2021

Server

Applebees
01.2018 - 05.2020

High School Diploma -

Valley Center High School
Gabrielle Derifield