Summary
Overview
Work History
Education
Skills
Timeline
Generic

JANAYA YATES

Lansdowne,PA

Summary

Motivated and observant professional with a background in retail, loss prevention, and customer service. Seeking a Security Officer role to apply vigilance, problem-solving, and strong communication skills for safety and site support. Experienced in customer support, conflict resolution, communication, and technical troubleshooting. Focused on team collaboration, achieving results, and adapting to changing needs seamlessly. Reliable and approachable with a talent for building rapport and resolving client issues efficiently. Knowledgeable Security Officer with expertise in customer support and problem resolution. Proven track record of increasing customer satisfaction by addressing inquiries and resolving issues efficiently. Demonstrated ability to communicate effectively and manage high-volume workloads.

Overview

4
4
years of professional experience

Work History

Retail Safety & Customer Support Associate

Burlington
04.2025 - Current
  • Monitored sales floor to minimize theft and enhance safety.
  • Supported a welcoming atmosphere by professionally managing conflicts.
  • Supported daily opening and closing operations.
  • Addressed disruptions and unusual behavior promptly and effectively.
  • Collaborated with team members to maintain a clean and organized shopping environment.
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.

Logistics & Order Accuracy Associate

Amazon Delivery Station
07.2024 - 01.2025
  • - Scanned and verified shipments, ensuring packages were processed and documented securely.
  • - Operated under time-sensitive protocols to maintain safety and speed standards.
  • - Flagged discrepancies or damaged packages for immediate resolution.

Customer Engagement & Inventory Control

Walmart
10.2022 - 06.2024
  • - Monitored high-traffic areas for potential theft or safety hazards.
  • - Provided clear communication with team members during peak hours and emergencies.
  • Maintained clear aisles and exits to adhere to safety regulations.
  • Ensured compliance with protocols during high-value return processes.

  • Maintained strong customer relations and effective customer service standards.
  • Developed customer service processes to improve customer satisfaction.

General Merchandise Lead

Target
11.2021 - 03.2022
  • - Oversaw team safety during freight shifts and maintained security of stockroom areas.
  • - Conducted daily walk-throughs to report any hazards or store compliance issues.
  • - Supported leadership during floor evacuations and emergency drills.

Education

Cosmetology Program - undefined

Delaware County Technical School
06.2021

Diploma -

Upper Darby High School
Drexel Hill, PA
06.2021

Skills

  • Situational Awareness
  • Conflict Resolution
  • Access Control Basics
  • Loss Prevention Awareness
  • Emergency Response Support
  • Customer Service & De-escalation
  • Time Management
  • Observation & Reporting
  • Microsoft Office & Inventory Systems
  • Customer service
  • Customer engagement
  • Reliability and punctuality
  • Customer assistance
  • Retail store operations

Timeline

Retail Safety & Customer Support Associate

Burlington
04.2025 - Current

Logistics & Order Accuracy Associate

Amazon Delivery Station
07.2024 - 01.2025

Customer Engagement & Inventory Control

Walmart
10.2022 - 06.2024

General Merchandise Lead

Target
11.2021 - 03.2022

Cosmetology Program - undefined

Delaware County Technical School

Diploma -

Upper Darby High School
JANAYA YATES