Rony Hanna
Hanover,MD
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Diligent College Student focused on Criminal Justice and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Dick's Sporting Goods, Inc
Columbia, MD
07.2022 - Current
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
Pharmacy Technician
Voshells pharmacy
Baltimore, MD
05.2022 - Current
- I handle patient's medicine
- I also handle the pharmacy's information systems and the POS.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Emergency Vehicle Operator/ EMT
LifeStar Response
Annapolis Junction, MD
06.2021 - Current
- I operate the ambulances
- I also transport the patients from hospitals to senior homes
- IF NEEDED
- I can also operate on patients, injecting IVS, or handle their medications.
- Transported patients to appropriate medical facilities in a safe and timely manner.
- Performed routine maintenance on assigned vehicles such as checking fluid levels, changing tires.
- Worked closely with supervisors providing feedback on performance issues or areas needing improvement.
- Assisted with lifting and loading of strhers into ambulances when transporting patients.
Amazon Delivery Driver
Port royal distribution
Harmans, MD
10.2020 - Current
- The drivers load up the vans with package from the warehouse then start deliver them to customer's houses.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Navigated routes with relevant map programs and GPS systems.
Starbucks Barista
Starbucks
Hanover, MD
06.2018 - 05.2020
- Making drink for customers
- Greeting customers
- Making conversation with customers and satisfy their needs
- Provide great customer service.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Sales Associate
Avis Rental Car Group
Hanover, MD
01.2017 - 11.2017
- Provided great customer service
- I worked on a computer based program to provide them a rental vehicle
- Interacted with different new customers everyday
- Greeted people with respect
- Assisted clients with reservations
- Responsible for resolving all customer complaints
- Assisted customers with locating items
- Answered client questions
- Provided a quick and exceptional customer experience
- Maximized sales transactions
- Handled returns and exchanges.
Education
2nd Year in Criminal Justice - Criminal Justice
Towson University
Baltimore, MD12-2025
High school diploma or GED -
Skills
- Delivery Driver Experience (1 year)
- Driving
- Food Safety
- Basic Math
- Load & Unload
- Food Preparation
- Barista Experience
- Retail Sales
- Microsoft Word
- Guest services
- Time Management
- Situational awareness
- Communication skills
- Computer skills
- POS
- Cash Handling
- Cashiering
- Shift Management
- Data Entry
- Microsoft Outlook
- Typing
- Problem-Solving
- Promotional Events
- Customer Engagement
- Upselling Strategies
- Teamwork
- Conflict Resolution
- Positive and Professional
- Professional Appearance
- Fluent in Arabic
- Relationship Building
Personal Information
Title: customer service
Languages
Egyptian Arabic, Expert
Affiliations
- Basketball
- Football
- Learning about cars
Languages
Arabic
Professional
References
References available upon request.
Timeline
Retail Sales Associate
Dick's Sporting Goods, Inc
07.2022 - Current
Pharmacy Technician
Voshells pharmacy
05.2022 - Current
Emergency Vehicle Operator/ EMT
LifeStar Response
06.2021 - Current
Amazon Delivery Driver
Port royal distribution
10.2020 - Current
Starbucks Barista
Starbucks
06.2018 - 05.2020
Sales Associate
Avis Rental Car Group
01.2017 - 11.2017
2nd Year in Criminal Justice - Criminal Justice
Towson University
High school diploma or GED -
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