Billie "Zoë" Fail

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

• Process over 400 orders in a shift (Waitr)
• Organized and customize over 3,200 Customer Profiles (Current)
• Created Dispatch Training Program and Procedures (Waitr)

• To ensure a smooth daily operation by directing multiple markets and assigning orders to the drivers within each market.
• Manage customer, restaurant clients, and drivers if problems arise in the supply chain.
• Provide refunds, reassurance, and redirection when applicable.
• Verifying delivery times, Order Pick-up ETA, and DpD.
• Assign driver comp. to incentives drivers to pick up orders.
• Ensure no market falls behind in our daily goals.

• Lead training classes for all new employees for Waitr with the dispatch SOP that I helped update.
• At Walmart, trained new employees in inventory, shelving, and daily schedule practices.
• Event Lead/ Captain for the Mardis Graz Festival season for five years, instructing others in company procedures.