Summary
Overview
Work History
Education
Skills
Timeline
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BJ Yett

Kalamazoo,MI

Summary

Dynamic and detail-oriented professional with exceptional communication skills, experienced as a Guest Advocate at Target. Proven track record in enhancing guest satisfaction through personalized service and efficient payment processing. Strong empathy and stress tolerance enable effective resolution of concerns, fostering positive relationships and a welcoming environment.

Overview

5
5
years of professional experience

Work History

Guest Advocate

Target
10.2024 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.

Cleaner

CSM Services
05.2024 - 09.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided assistance to other staff members with cleaning of difficult areas.

Pharmacy Clerk

Walgreens
09.2023 - 03.2024
  • Verified prescription information prior to entry in pharmacy computer system.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Streamlined pharmacy operations by maintaining a clean and organized work environment.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Stocked shelves with medications and other pharmacy items for consistent availability.

Cashier

CVS Pharmacy
01.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Shift Leader

Big Lots
09.2020 - 08.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

High School Diploma -

Roseville High School
Roseville, MI

Nursing

Western Michigan University
Kalamazoo, MI
06.2028

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations
  • Customer service
  • Detail-oriented
  • Computer skills
  • Guest accommodations
  • Flexible schedule
  • Payment processing

Timeline

Guest Advocate

Target
10.2024 - Current

Cleaner

CSM Services
05.2024 - 09.2024

Pharmacy Clerk

Walgreens
09.2023 - 03.2024

Cashier

CVS Pharmacy
01.2022 - 08.2022

Shift Leader

Big Lots
09.2020 - 08.2021

High School Diploma -

Roseville High School

Nursing

Western Michigan University

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