Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Brandon Hawthorne

Madison,AL

Summary

Dynamic detail manager with a proven track record at Ford of Murfreesboro, excelling in paint correction and vehicle detailing. Recognized for leadership in training teams and implementing quality assurance measures, ensuring customer satisfaction and operational efficiency. Passionate about delivering exceptional service while minimizing waste and maximizing results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Window Tinter

NDA
Madison, AL
10.2024 - Current
  • Proficient at shrinking front windshields and back glass.
  • Operated Graphtec plotters to guarantee precise film cutting
  • Reduced waste during film installations by resolving defects swiftly.
  • Managed workload independently as sole associate, ensuring timely project completion.
  • Applied ceramic coating and extensive paint corrections to enhance overall vehicle look.
  • Performed complete detailing services for optimal customer satisfaction, including the mobile detailing division.
  • Maintained direct customer interactions to build rapport and address needs, while the owner handles phone calls and quotes.

Detail Manager

Ford of Murfreesboro
Murfreesboro, TN
03.2020 - 10.2024
  • Oversaw detail operations and procedures at largest Ford dealership in Tennessee.
  • Managed hiring, training, and development of detail associates for optimal performance.
  • Coordinated with sales and service departments to deliver high-quality vehicles.
  • Conducted quality audits on front lot to ensure customer satisfaction with services.
  • Implemented effective communication strategies among associates for improved teamwork.
  • Taught proper detailing techniques to establish consistent best practices.
  • Scheduled customer appointments and managed supply inventory for operational efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Implemented quality control measures to uphold company standards.

Sr. Associate 1

CarMax
Huntsville, AL
11.2019 - 12.2020
  • Outlined and masked vehicle surfaces for paint application.
  • Conducted final sanding to ensure smooth finishes.
  • Performed post-paint quality checks for clear runs, solvent pop, and fish eyes.
  • Assessed coverage, color match, and sanding scratches after painting.
  • Applied UV and regular primer to enhance adhesion.

Reconditioning Associate III

Carmax
Huntsville, AL
08.2016 - 04.2020
  • Executed interior repair duties, specializing in vinyl, leather, plastic, and glass repairs.
  • Performed color matching and dyeing for optimal aesthetic restoration.
  • Conducted re-stitching and headlight restorations to enhance functionality.
  • Corrected exterior paint imperfections to improve vehicle appearance.
  • Delivered thorough interior detailing to maintain high-quality standards.
  • Collaborated effectively with team members to provide support and share expertise.
  • Maintained proficiency across various repair techniques from prior roles as Ra, Ra1, and Ra2.
  • Demonstrated resourcefulness in addressing challenges faced by fellow associates.

Education

Associate - CIS

Riverside City College
Riverside, CA
05.2014

Skills

  • Paint correction and vehicle detailing
  • Interior repair and film installation
  • Customer service excellence
  • Leadership and supervision
  • Quality assurance and attention to detail
  • Task prioritization and team building

Accomplishments

  • Held highest front lot quality scores in the company for Carmax, Huntsville, between 2016-2020.
  • Produced on average 200-250 high quality used vehicles a month for Ford of Murfreesboro.

Certification

  • VinylPro Certified Tech
  • Glass Repair

References

References available upon request.

Timeline

Window Tinter

NDA
10.2024 - Current

Detail Manager

Ford of Murfreesboro
03.2020 - 10.2024

Sr. Associate 1

CarMax
11.2019 - 12.2020

Reconditioning Associate III

Carmax
08.2016 - 04.2020

Associate - CIS

Riverside City College

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