Brian Horowitz
IT Support Technician
South Bound Brook,NJ
Summary
Dedicated Deskside PC Support Technician with over twenty-five years of experience and a proven track record in maintaining effective territories. Ability to develop and implement technical solutions to complex problems and avoid issues through careful oversight of multiple locations. Implement technical and practical solutions to complex problems by overseeing numerous situations in IT while effectively supporting staff and customers. Diverse background includes computer repair, PC helpdesk, PC desk side support, event planning, entertainment technician, set construction, theatrical lighting, crew management, technical director, grip, gaffer, and video production. Experienced in stagehand work for stadium concerts, conventions, theatres, film, television, and other events and as an outdoor volunteer activity trip planner and leader for camping, hiking, biking, and paddle events.
Overview
25
25
years of professional experience
1
1
Certification
Work History
IT Support Specialist
SOMERSET COUNTY
Somerville, NJ
07.2023 - 09.2024
- Provided comprehensive support with end-user PC, network, and phone issues.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Removed and replaced old hardware during routine upgrades and system repairs.
MY IT Center PC Analyst
ERICSSON
Piscataway, NJ
05.2016 - 01.2023
- I was employed by Ericsson from March 2020 to February 2023. I completed contracts through Mphasis from November 2017 to March 2020, and Modis from May 2016 to November 2017.
- Delivered extensive hardware and software support for more than 10,000 clients nationwide.
- Performed hardware repairs and image installations on HP PCs, including inventory management, tracking new stock, and returning old PCs across the US. Including handling everything east of the Mississippi during the pandemic.
- Created Excel reports for effectively tracking, analyzing, and data crunching, and closing tickets while performing triage management of the ticketing system and keeping the number of unassigned tickets to a minimum.
Senior Field Desk-Side Support Technician
PUBLIC SERVICE ELECTRIC AND GAS CORPORATION (PSE&G)
Somerset, NJ
09.2004 - 05.2016
- Completed contracts for Worldwide Technical Services from 12/2015 - 5/2016 and CompuCom from 9/2004 - 12/2015.
- Performed essential to advanced repairs, maintenance, and computer service from significant manufacturers, printers, and related products for New Jersey's largest utility company
- Delivered comprehensive hardware and software support to sustain high customer satisfaction.
- Provided senior-level team support for over 100 PSEG locations throughout NJ, covering 8,500 PCs in the enterprise domain, and served as the primary resource for over 20 central and southern NJ sites, including regularly traveling to solve end-user, enterprise-wide, and local issues.
- Performed bi-annual hardware and software rollouts of Panasonic ToughBook Mobile Data Terminals (MDT) in over 2,400 fleet trucks throughout NJ.
Desk-Side and Break-Fix Support
TransNet Corporation
Branchburg
06.2001 - 08.2003
- Provided technical support and solutions at Schering-Plough (Kenilworth), covering multiple platforms and hardware types, including Dell Computers and HP printers.
- Performed warranty repairs for Compaq servers, computers, laptops, and HP Printers throughout north and central New Jersey and part of upstate New York (90% travel).
- Planned and consulted to reconfigure the staging room for greater efficiency.
Field Service Technician
Raritan Computer Systems
Somerville, NJ
05.1999 - 06.2001
- Installed networks, configured servers, and provided on-site support to schools, municipal buildings, and police stations.
- Installed CAT 5 cable, Termination at LAN wall jacks and 110 punch down, racks, switches, workstations, servers, NT/Win98 OS systems, and client-supporting software.
- Directed ongoing support of clients after installations of desktops, servers, and other networking components.
Education
Bachelor of Arts (BA) - Technical Theater / Communications
State University of New York
New Paltz, NYComputer Technology Certification
Somerset County Technical Institute
Bridgewater, NJNetwork Administration / Engineering
PCAge Career Institute
Edison, NJSupply Chain Management
Middlesex County College
Edison, NJSkills
- Technical Support
- PC Hardware and Software
- PC Installation and Repair
- Event Organization and Management
- Logistics Management
- Solution Development
- Inventory Management
- Information Technology
- Territory Management
- Work Order / Incident Ticketing Management
- Team Player
Certification
- A+
- MCSE
- Lucent/C-Tech Network Cabling Specialist
- Dell Certified Systems Expert for Desktops, Laptops, and Printers
- IBM Product Technical Training
- HP & Compaq Hardware Support Service Provider for several Printers, Desktops, Laptops & Servers
Volunteer Experience
- Appalachian Mountain Club New York - North Jersey, Canoe-Kayak Committee Chair, Compiled membership and leadership data to help improve communication between everyone and keep leaders engaged via Zoom calls to generate more activities.
- Mosaic Outdoor Mountain Club of Greater New York, Appalachian Mountain Club, Raritan Headwaters, Sierra Club, and AGOJS, Events Planner / Trip Leader, Planned hundreds of day hiking, paddle, and bike trips with groups, including up to 50 people., Organized dozens of weekend camping trips for groups of up to 20 people, including paddles, bike rides, and hikes, with planning including housing, transportation, gear availability, menu, volunteers, and budget logistics.
Otherexperience
15+ years: Theater, movie, television, film, conventions, concerts, and corporate video as a grip, gaffer, production assistant, stagehand, theatrical lighting, and scenic carpenter.
Professional Development
- Computer Technology Certification - Somerset County Technical Institute, Bridgewater, NJ
- Supply Chain Management - Middlesex County College, Edison, NJ
- Network Administration / Engineering - PCAge Career Institute, Edison, NJ
Timeline
IT Support Specialist
SOMERSET COUNTY
07.2023 - 09.2024
MY IT Center PC Analyst
ERICSSON
05.2016 - 01.2023
Senior Field Desk-Side Support Technician
PUBLIC SERVICE ELECTRIC AND GAS CORPORATION (PSE&G)
09.2004 - 05.2016
Desk-Side and Break-Fix Support
TransNet Corporation
06.2001 - 08.2003
Field Service Technician
Raritan Computer Systems
05.1999 - 06.2001
Supply Chain Management
Middlesex County College
Bachelor of Arts (BA) - Technical Theater / Communications
State University of New York
Computer Technology Certification
Somerset County Technical Institute
Network Administration / Engineering
PCAge Career Institute
Similar Profiles
Martin GomezMartin Gomez
Mechanic at Somerset CountyMechanic at Somerset County
Marquia KimbroughMarquia Kimbrough
Case Manager at Somerset CountyCase Manager at Somerset County
William Jose Rivas OrellanaWilliam Jose Rivas Orellana
Greenskeeper / Maintenance at Somerset County Park CommGreenskeeper / Maintenance at Somerset County Park Comm