Brianne Kilmer
East Greenbush,NY
Summary
Enthusiastic animal care professional with a love of animals and a strong work ethic. Committed to working as part of an team, while successfully managing various responsibilities in fast-paced settings. Offers well-developed skills in organization, time management and relationship-building.
Overview
26
26
years of professional experience
Work History
Receptionist/Veterinary Assistant
Drumm Veterinary Hospital
East Greenbush, USA
03.2021 - Current
- Maintain a filing system of confidential client information in accordance with company policy.
- Schedule and confirm appointments.
- Answer the multi-line telephone system with a polite tone of voice, to provide general information and answer inquiries.
- Greet customers, answer general questions, and direct them to appropriate locations.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Help increase sales of products and services via client conversations, while anticipating needs based on responses.
- Performing end-of-day tasks, including bank deposits.
- Receive and submit payments and apply amounts to customer balances.
- Deliver excellent service to pet owners to drive repeat business.
Receptionist/Office Assistant
East Greenbush Animal Hospital
East Greenbush, USA
04.2019 - 07.2020
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Gave post-operative instructions to pet owners regarding home care of their pets.
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Maintained cleanliness of exam rooms between appointments.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Veterinary Assistant
Mountainview Animal Hospital
Hudson, USA
01.1999 - 12.2018
- Provided support for surgeries, including prepping the animal and surgical area.
- Educated pet owners on proper nutrition, exercise habits, preventative healthcare measures.
- Assisted with medical treatments such as wound cleaning, bandaging, splinting, dental care.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Obtained relevant health history and information from clients to maintain medical charts.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Administered and monitored anesthesia for surgeries and operations.
- Cleaned and sterilized instruments used in medical procedures according to established protocols.
- Monitored post-surgical pet care and administered medication under vet direction.
- Operated anesthesia, oxygen and monitoring equipment.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Maintained cleanliness of exam rooms between appointments; stocked shelves with necessary supplies.
Education
Diploma -
Taconic Hills High School
Philmont, NY01.1999
Some College (No Degree) -
Penn Foster College
Foster, PASkills
- Client Relationship Management
- Inventory Management
- Knowledge of Clinical Terminology
- Customer Service Support
- Appointment Coordination
- Software Competency
- Pet Health Management
- Animal Handling Expertise
- Phone System Management
- Veterinary Care Technician Background
- Experienced in Medical Imaging Techniques
- Clinical Specimen Handling
- Proficient in Microsoft Suite
- Proficient in Avimark Software
- Multitasking and prioritization
- Front desk operations
Timeline
Receptionist/Veterinary Assistant
Drumm Veterinary Hospital
03.2021 - Current
Receptionist/Office Assistant
East Greenbush Animal Hospital
04.2019 - 07.2020
Veterinary Assistant
Mountainview Animal Hospital
01.1999 - 12.2018
Diploma -
Taconic Hills High School
Some College (No Degree) -
Penn Foster College