B. Kim Smalley

• Oversee the overall work associated with running the building and tenants.
• Coordinate tours to show tenants and buyers prospective offices.
• Prepare Leases and Amendments to Leases. Consult with UA Legal prior to preparing Amendments to Leases.
• Collect Certificates of Insurance with Additional Insured, Waiver of Subrogation verbiage for all tenants.
• Prepare Membership Paperwork.
• Onboard new employees, tenants and their employees.
• Forward Leases, Amendments to Leases, Membership Paperwork to VP Finance and Operations via DocuSign for signature.
• Developed and implemented building security measures for employees and tenants/members.
• Negotiate contract work for outside vendors.
• Supervise building key control by issuing and assigning office and mailbox keys.
• Issue and activate building swipe access.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cultivated partnerships with external stakeholders City of Tuscaloosa and Chamber of Commerce) to maximize business opportunities and extend network reach within the industry sector.
• Maintain professional, organized, and safe environment for employees, tenants/members and patrons.
• Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintain relationships with customers and suppliers through account development.
• Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Open and clos location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Assist in organizing and overseeing assignments to drive operational excellence.
• Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

2008-2021:

• Oversaw the administrative duties of the Director
• Supervised uniform ordering and distribution for 300+ staff. Accurately reported the correct FOAPs for uniform charges
• Composed supply order delivery schedules for 100+ buildings. Updated building additions and deletions with Purchasing and Vendors.
• Created and updated records and files to maintain document compliance.
• Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
• Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
• Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Input emergency work orders
• Prepared and distributed weekly call out schedules
• Managed budgetary responsibilities with accuracy, tracking expenditures and submitting expense reports for approval.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to Career Ladder files.