Bladimir Alberto Bendana García
Homestead,FL
Summary
System Engineer with extensive expertise in IT Service Management, Windows Servers, Networking (CCNA), Data Centers, Business Continuity Plans, Contact Centers, Access Control, Electronic Systems, Control4, Lutron, Josh AI, and Electrical Engineering.
Overview
16
16
years of professional experience
Work History
Operations Manager
Elite Integration Solutions
Miami, FL
04.2022 - Current
- Coordinated procurement, service ticket resolution, scheduling, and customer engagement as primary point of contact.
Partnered with project management teams to achieve exceptional results exceeding goals.
Managed DNS records through GoDaddy and set up Office 365 user permissions efficiently.
Developed Azure conditional access policies to improve organizational security measures.
Successfully completed key projects associated with Suprema, Liftmaster, Butterfly MX, and Millennium.
Executed integration of Home Assistant, Control4, Lutron, and Josh AI technologies.
Implemented comprehensive active shooter solutions while engaging in special projects.
Administered Ubiquiti panel for streamlined network gear adoption and troubleshooting.
Multi-Service P2 | Business Services
Capgemini
Homestead, FL
08.2020 - 03.2022
- Provided technical support for CleanTrace software within 3M LATAM operations.
- Conducted data analysis to identify trends and enhance system performance.
- Managed Windows Firewall configurations to ensure network security.
- Troubleshot software issues, minimizing downtime for users.
- Assisted customers with inquiries and technical problems, improving satisfaction.
- Maintained databases to support data integrity and accessibility.
- Utilized computer technology expertise to resolve complex technical challenges.
IT Coordinator
SITEL
05.2017 - 07.2018
- Enhanced IT service management practices to improve service delivery.
Directed change management efforts to reduce impact on operations.
Administered Windows Server systems with effective Group Policy controls.
Optimized Active Directory services for efficient identity management.
Implemented SCCM for comprehensive software lifecycle management.
Configured DNS and DHCP servers to ensure reliable network services.
Utilized VMware for virtualization solutions that increased scalability.
Managed Cisco hardware (3750, 4500, 6900 series) and Meraki access points for superior network performance.
Site IT Engineer
SITEL
01.2010 - 05.2017
- Managed Windows Server environments to ensure optimal performance and stability.
Configured Group Policy and Active Directory for enhanced security protocols.
Administered SCCM for efficient software deployment and patch management.
Maintained DNS and DHCP servers for reliable network connectivity.
Implemented VMware solutions to improve virtualization capabilities.
Supported Cisco 3750, 4500, and 6900 series network equipment for seamless operations.
Utilized Meraki MR series access points for robust wireless coverage.
Monitored system reliability with Symantec Endpoint Protection Dashboard and Fluke NetFlow Tracker.
Customer Service Representative
Sitel
09.2009 - 06.2010
- Prioritized first call resolution, resulting in increased customer satisfaction ratings.
Tracked team metrics to assess performance against set objectives.
Conducted analysis of CSAT survey feedback to inform service enhancements.
Education
Bachelor of Science - Electrical Engineering
National Electric University
Managua, Nicaragua12-2011
Skills
- Network security and systems administration
- DNS management
- Service delivery and technical support
- Team leadership
- Communication skills
- Risk management
- Technology operations
- Cost reduction strategies
- Emergency response planning
- Problem solving and analytical thinking
- Customer service excellence
- Staff retention strategies
- Bilingual proficiency in English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Peer on the Spot Award
- Director's All Star
References
References available upon request.
Timeline
Operations Manager
Elite Integration Solutions
04.2022 - Current
Multi-Service P2 | Business Services
Capgemini
08.2020 - 03.2022
IT Coordinator
SITEL
05.2017 - 07.2018
Site IT Engineer
SITEL
01.2010 - 05.2017
Customer Service Representative
Sitel
09.2009 - 06.2010
Bachelor of Science - Electrical Engineering
National Electric University
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