Brett Palmer
Fayetteville,NC
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
Department of Defense
10.2024 - Current
- Supervising operations staff while keeping employees compliant with company policies and procedures.
- Empowering employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducting regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managing inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developing and maintaining relationships with external vendors, suppliers and customers.
- Analyze and report on key performance metrics to senior management.
Network and Systems Administrator
Department of Defense
10.2023 - 10.2024
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
Information Technology Help Desk Technician
Department Of Defense
09.2021 - 10.2022
- Provided on-site support for hardware installations, network upgrades, and system migrations, minimizing disruptions to user productivity.
- Identified opportunities for automation within help desk functions, leading to increased productivity without sacrificing quality of service provided.
- Served as a mentor to junior help desk technicians, fostering an environment of continuous learning and growth within the team.
- Conducted regular training sessions for staff on the use of new technologies and software applications, promoting a culture of continuous learning within the organization.
- Reduced downtime by proactively monitoring and maintaining IT systems and equipment.
Education
Bachelors - Information Technology
Western Governors University
Salt Lake City, UT12.2026
High School Diploma -
Gray New-Gloucester High School
Gray, ME06.2021
Skills
- Network Troubleshooting
- Hardware troubleshooting
- Technical Support
- System Administration
- Customer Support
- Network Security Management
- Network Architecture
- Disaster Recovery
- Switch Configuration
- Router Configuration
- Storage Area Networks
- Effective Communication
Accomplishments
- Spearheaded complete overhaul and reconfiguration of deployed network. Designed topography and implemented new devices and protocols to ensure secure and reliable connectivity.
- Earned the "Joint Service Achievement Medal” in 2024 for rapid restoration of Secure and Classified internet protocol services, during mission critical event allowing us to return to Fully Mission Capable.
- Earned the "Army Commendation Medal" in 2024 for my efforts in restoring Top Secret network services for customers in support of Operation Inherent Resolve.
Affiliations
- 112th Signal Battalion (Special Operations) (Airborne)
Certification
- Cisco Certified Networking Associate (CCNA)
- CompTIA Security +
- Special Operations Forces Tactical Local Area Network (TACLAN)
- IT Networking and Cisco Routing (40H)
- Frequency Division Multiple Access Kit (FDMA) (40H)
Timeline
Operations Manager
Department of Defense
10.2024 - Current
Network and Systems Administrator
Department of Defense
10.2023 - 10.2024
Information Technology Help Desk Technician
Department Of Defense
09.2021 - 10.2022
Bachelors - Information Technology
Western Governors University
High School Diploma -
Gray New-Gloucester High School
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