Blaine Hastings
Townville,SC
Summary
My core belief is being a servant leader and finding success by making others successful. By building solid relationships and using all forms of communication while using business reviews, managing KPI’s, providing ongoing coaching and development. Over 25 years of leadership experience in a variety of roles including Franchise Business Consultant, General Manager and Regional Director in a detailed execution, fast pace, and high-volume setting. Responsible for success of up to 173 locations with Chester’s Chicken, 70 locations and 21 franchise owners at Taco John’s and 26 locations with Message Envy with 16 franchisees. GM of an entertainment concept with 5 different revenue streams (kitchen, bar, special events, amusements and street team) with an average unit volume of between 11-25 million. Expertise in systems including CRM, FranConnect, Table Management System, Hot Schedules, KDS, Micros, Compeat, ATS, PowerPoint, Excel and POSI.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
TPD/FBC
chester’s international
01.2022 - Current
- Traveled and consulted with franchisees on operations, staffing, P&L, training, standards, culture, and branding for up to 173 locations
- Vetted, site survey and on-boarded new locations with both existing and new franchisees
- Helped new franchisees through the onboarding process from sale to open and beyond
- Cultivated relationships with all types of franchisees to help them grow and expand in a unauthoritative approach
- Improved case growth (sales) in 2022 by 11% versus company average of 1.2%
franchise business consultant
Taco johns INTERNATIONAL
01.2018 - 01.2021
- Traveled and consulted with franchisees on operations, staffing, P&L, training, standards, culture, and branding
- Head of the brand standard program and would put a presentation together for all of the owners and GM’s quarterly
- Cultivated relationships with franchisees to help them grow and expand in a unauthoritative approach
- Improved sales in 2020 by 13.2% region wide while focusing on appropriate metrics for each franchisee
regional director (Franchise Business Consultant)
massage envy
01.2016 - 01.2018
- Worked with franchisee on improving operations, sales techniques, staffing, P&L improvement, brand stands and franchise standards
- Worked with a franchisee on the verge of bankruptcy to improve sales by 49% over a 2-year period and increase the bottom line by 225k in the same period
- Improve membership closing percentage from 6.8% to 13.2% within the 26 owners within my region in 2017
- Work with ownership group to improve P&L bottom line from an average of 4.6% to averaging over 10.5% within 2 years
General Manager-Regional nso coordinator
dave and busters
01.2006 - 01.2016
- GM of the Year at Dave and Busters in 2008
- Opened 9 locations during my 12 years at Dave and Busters
- Turned around the Hollywood, FL location
- It was 14M in AUV in 2007 and dropped to 8M in 2008
- Increase sales over 3M in two years starting in 2009
- Promoted 8 GM’s from within the store and 2 Regional Directors
- GM on the LEAP council
- Evaluated AGM’s for promotion to the GM level during a week long course at WHQ in Dallas, TX
- Regional GM in charge of NSO’s for 2 years
- Certified HIPO manager training location
dISTRICT manager
copelands cheesecake bistro
01.2003 - 01.2006
- Rebuild of the Copeland’s, Copeland’s Cheesecake Bistro and Sweet, Fire and Ice Brand’s in New Orleans after Hurricane Katrina in 2005
- Oversaw 8 locations in the southern Louisiana area, including 3 separate brands
- Worked with owner on all stages of development for a new concept (Sweet, Fire and Ice brand)
Education
Bachelor of Science - Psychology, Communication
University of Minnesota
Skills
- Servant Leadership
- Relationship Building
- Communication
- Business Reviews
- KPI Management
- Coaching
- Development
- Franchise Business Consulting
- General Management
- Regional Management
- Execution
- High-Volume Operations
- Systems Expertise
- CRM
- FranConnect
- Table Management System
- Hot Schedules
- KDS
- Micros
- Compeat
- ATS
- PowerPoint
- Excel
- POSI
Certification
- Certified Servsafe Alcohol Instructor, Servsafe
- Certified Servsafe Food Manager Proctor/Instructor, Servsafe
- Regional GM in charge of New Store Opening team, Dave and Busters
- Member GM LEAP Council, Dave and Busters
Timeline
TPD/FBC
chester’s international
01.2022 - Current
franchise business consultant
Taco johns INTERNATIONAL
01.2018 - 01.2021
regional director (Franchise Business Consultant)
massage envy
01.2016 - 01.2018
General Manager-Regional nso coordinator
dave and busters
01.2006 - 01.2016
dISTRICT manager
copelands cheesecake bistro
01.2003 - 01.2006
Bachelor of Science - Psychology, Communication
University of Minnesota
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