Samantha Westerman
Fort Hood,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Business Assistant
Parkcrest Dental Group
Springfield, Missouri
05.2023 - Current
- Led team of business assistants in centralized call center for multi-provider dental practice.
- Coordinated high-volume inbound and outbound calls to schedule and confirm appointments.
- Maintained accurate patient correspondence and records using dental practice management software (Eaglesoft, Dolphin and Weave).
- Trained new staff on scheduling policies and effective patient communication strategies.
- Resolved customer issues promptly, ensuring exceptional service and satisfaction.
- Managed appointment adjustments for general and specialty dental providers with precision.
- Assisted customers with inquiries to enhance overall satisfaction and experience.
Career Counselor
Serrato Company-Flint Hills Job Corps
Manhattan, KS
07.2022 - 04.2023
- Collaborated with team to enhance career and placement opportunities for students.
- Maintained case files and documented all actions taken.
- Advocated for students to resolve emergency issues during crises.
- Guided students in finding solutions through effective intervention techniques.
- Assessed personal information against professional knowledge to identify needs and strategies for success.
7th Grade Math Teacher
Geary County USD 475
Junction City , KS
08.2019 - 08.2022
- Fostered positive classroom environments by reinforcing behavioral rules and promoting relationship-building actions.
- Collaborated with parents, administrators, and counselors to create improvement plans for struggling students.
- Guided students in developing perseverance with challenging tasks and resilience for future educational endeavors.
- Instructed diverse math curricula at standard, remedial, and advanced levels.
- Coordinated with professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Engaged students in foundational learning concepts through hands-on activities, videos, and discussions.
Education
Bachelor of Science - Elementary Education/Middle School Math
Southwest Baptist University
Bolivar, MO05.2014
Skills
- Verbal and Written Communication
- Schedule Management
- Self Starter
- Adaptability and Flexibility
- Microsoft Office Suite
- Customer Service-Oriented
- Multitasking and Time Management
- Meticulous and Organized
- Records Management
- Call Answering and Routing
References
References available upon request.
Timeline
Business Assistant
Parkcrest Dental Group
05.2023 - Current
Career Counselor
Serrato Company-Flint Hills Job Corps
07.2022 - 04.2023
7th Grade Math Teacher
Geary County USD 475
08.2019 - 08.2022
Bachelor of Science - Elementary Education/Middle School Math
Southwest Baptist University