Summary
Overview
Work History
Education
Skills
Skills Certifications
Student Organizations
Timeline
Generic

Faith May

Fincastle,VA

Summary

Dynamic professional with extensive experience at Salem Dental Care, excelling in patient scheduling and insurance verification. Proven ability to enhance customer service and streamline operations, leveraging strong communication and data management skills. Committed to maintaining HIPAA compliance while fostering a positive environment for both patients and staff.

Overview

9
9
years of professional experience

Work History

Business Assistant

Salem Dental Care
Salem, VA
04.2022 - Current
  • Check patients in/out
  • Accounts Receivable
  • Scanning and reviewing documents in a patient's dental record
  • Answering phones
  • Treatment Plans
  • Insurance verification and benefits

Clinical Assistant

Carilion Clinic Testing Center
Roanoke, VA
03.2021 - 08.2022
  • Company Overview: Velocity Care, Location Varies
  • Preform COVID-19 testing on patients daily while maintaining proper PPE
  • Schedule patient appointments while answering any questions or concerns
  • Check patients in/out as they enter and exit the facility
  • Follow HIPPA protocols
  • Velocity Care, Location Varies

Pharmacy Technician

Kroger Pharmacy
Clifton Forge, VA
01.2019 - 01.2021
  • Proper counting, labeling, and proscribing patient medications
  • Processing insurance claims
  • Identifying and verifying customers medications
  • Distributing, charging, and counting money for prescription purchases

Kid's Club Counselor and Private Babysitter

Omni Homestead Resort
Hot Springs, VA
01.2017 - 01.2020
  • Provide customer service to patrons and handled customer conflict and complaints
  • Provide basic child care needs such as protection, guidance, and entertainment
  • Enforced Kid's Club rules while maintaining a positive and fun work environment
  • Post billing charges to guest's room accounts
  • Provide information to guests about available resources and activities provided by the resort

Education

Bachelor of Science - Medical Adminstrative Management

Liberty University
Lynchburg, VA
09.2025

Associates - Medical Management

Virginia Western Community College
Roanoke, VA
05.2023

Advanced Healthcare Certificate -

Dabney S. Lancaster Community College
Clifton Forge, VA
05.2021

Standard Diploma -

Bath County High School
Hot Springs, VA
06.2019

Skills

  • Microsoft Office proficiency
  • Effective communication
  • HIPAA compliance
  • Patient scheduling
  • Medical billing
  • Customer service
  • Insurance verification
  • Data management
  • Presentation skills
  • Spreadsheet management
  • Team collaboration
  • Problem resolution
  • Marketing assistance
  • Sales support
  • Client relationship building
  • Calendar management
  • Payment processing
  • Treatment planning
  • Data entry
  • Front office management
  • Strategic planning
  • Staff development
  • Inventory management
  • Multitasking and organization
  • Business development
  • Time management
  • team motivation
  • Orienting and training
  • Verbal and written communication
  • Electronic health records
  • Quickbooks Certified
  • Leadership
  • Attention to detail

Skills Certifications

  • Proficient in Microsoft Word, PowerPoint, and Excel, 05/01/19, Present
  • CPR and AED Certification, 07/01/22

Student Organizations

  • FCA: Fellowship of Christian Athletes, 2015-2019
  • National Beta Club, 2016-2019
  • Fire and Rescue Club, 2016-2019
  • Athletics: Cheerleading, Softball, and Volleyball, 2016-2019

Timeline

Business Assistant

Salem Dental Care
04.2022 - Current

Clinical Assistant

Carilion Clinic Testing Center
03.2021 - 08.2022

Pharmacy Technician

Kroger Pharmacy
01.2019 - 01.2021

Kid's Club Counselor and Private Babysitter

Omni Homestead Resort
01.2017 - 01.2020

Bachelor of Science - Medical Adminstrative Management

Liberty University

Associates - Medical Management

Virginia Western Community College

Advanced Healthcare Certificate -

Dabney S. Lancaster Community College

Standard Diploma -

Bath County High School

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Faith May