MARITZA SANCHEZ
Minneola
Summary
Efficient experience and knowledge in office administration and data entry roles. Accustomed to contributing maximum time and effort to exceed individual, team and corporate objectives. High accuracy rates backed by excellent speed and attention to detail. Team player who works to support group efforts to meet critical deadlines. Willing and able to continue growing, learning and excelling in a professional industry.
Overview
23
23
years of professional experience
Work History
Business Assistant
Groveland Dental Care
Groveland
05.2025 - Current
- Verify insurance eligibility and patient coverage.
- Answer and route incoming calls, schedule and confirm appointments.
- Collect and post payments accurately in the patient ledger.
- Communicate with insurance companies for authorizations and claim follow-ups.
- Maintain patient records and ensure HIPAA compliance.
- Support the dental team with administrative and front office duties.
- Scheduled appointments and maintained calendar for office staff.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Maintained front desk area, ensuring cleanliness and organization.
Food Service Assistant
Lake County Schools
11.2024 - 05.2025
- Prepared and served food items according to standardized recipes and safety protocols.
- Maintained accurate records of daily food production and assisted with inventory management.
- Operated kitchen equipment while adhering to sanitation and safety standards.
- Prepared and served a variety of food items following standardized recipes and safety procedures.
- Ensured compliance with federal laws, school board policies, and food service regulations.
- Stored food safely and utilized ingredients efficiently to minimize waste.
Customer Support Specialist
ClickFunnels
10.2022 - 10.2024
- Responsible for responding to customers inquiries in a timely and accurate manner, via Zendesk chat, phone, and email.
- Identify customer needs and assist with their specific billing or product related questions.
- Able to prioritize and multitask in a fast-paced environment.
- Utilize strong organizational skills to manage multiple tasks simultaneously while maintaining efficiency and accuracy.
Patient Support Advocate
Live Ops
01.2021 - 10.2022
- Collected payments for self-pay patients by processing credit card transactions and payment arrangements, ensuring timely revenue collection.
- Efficiently managed patient records through company database system while following HIPPA guidelines.
- Managed a high volume of incoming calls from patients, addressing their needs while maintaining accuracy in documentation.
- Checked patient data including insurances and health history to keep information current.
- Carefully transcribed phone messages and related to appropriate personnel.
- Completed skilled administrative work to support team members and operational requirements.
Claim Specialist
Family Central, Inc.
09.2006 - 07.2019
- Analyzed and entered claim, enrollment, and eligibility data into the program database.
- Provided technical assistance to childcare providers and staff regarding assigned programs and annual training setup.
- Managed monthly reporting, expense calculations, and organized provide documentation.
- Responsible for monthly reporting and expense calculations as well as preparation and mailing of monthly paperwork to providers by deadlines.
- Completed clerical duties and tasks for program administration.
- Organized and maintained records by updating and obtaining both personal and financial information.
- Compiled physical and digital paperwork to meet business and client needs, including reports and correspondence.
Medical Billing & Coding Specialist
NationMed
02.2005 - 09.2006
- Verify insurance eligibility and patient coverage.
- Handling claim rejections or denials (resubmissions, appeals).
- Communicating with insurance companies and patients.
- Sending invoices and collecting patient payments.
- Maintaining accurate patient account records.
- Ensuring compliance with HIPAA and billing regulations.
- Reviewing patient records for diagnoses, procedures, and treatments.
- Assigning accurate ICD-10, CPT, and HCPCS codes.
- Ensuring coding follows regulatory and payer guidelines.
- Collaborating with physicians and healthcare staff to clarify unclear documentation.
- Prepared and submitted claims to private insurers and Medicare/Medicaid.
- Reviewed and corrected coding errors to ensure clean claim submission.
- Communicated with insurance companies regarding denials and resubmissions.
- Maintained patient billing records and responded to account inquiries
Teacher Assistant
Wexford Day School
01.2003 - 02.2005
- Identified problems, diagnosed causes and determined corrective actions.
- Work one-on-one or in small groups with students needing extra help.
- Assist in reinforcing lessons and classroom rules.
- Monitor student behavior and report issues to the teacher.
- Helped prepare and lead circle time, art projects, and learning activities.
- Monitored indoor and outdoor play for safety and engaged children with age-appropriate games.
- Maintained a clean, organized classroom and sanitized toys and surfaces daily.
- Communicated daily updates to parents and supported developmental tracking.
- Provided emotional support to children adjusting to school routines
Education
Medical Billing & Coding Specialist -
Sanford Brown Institute
Lauderdale Lakes, FL01.2005
High School Diploma -
Juan Quirindongo Morell High School
Vega Baja, Puerto Rico01.2002
Skills
- Dental insurance verification
- Treatment plan presentation
- Patient scheduling and communication
- Payment processing and collections
- Microsoft Office proficiency
- Excel expertise
- EPIC software
- Dentrix Software
- Electronic medical records management
- Customer service excellence
- Administrative support skills
- HIPAA compliance knowledge
- data entry accuracy
- documentation skills
- Appointment scheduling
- Claims follow-up
- Time management
- Team collaboration
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Business Assistant
Groveland Dental Care
05.2025 - Current
Food Service Assistant
Lake County Schools
11.2024 - 05.2025
Customer Support Specialist
ClickFunnels
10.2022 - 10.2024
Patient Support Advocate
Live Ops
01.2021 - 10.2022
Claim Specialist
Family Central, Inc.
09.2006 - 07.2019
Medical Billing & Coding Specialist
NationMed
02.2005 - 09.2006
Teacher Assistant
Wexford Day School
01.2003 - 02.2005
Medical Billing & Coding Specialist -
Sanford Brown Institute
High School Diploma -
Juan Quirindongo Morell High School