Julie Pusateri
Fitchburg,MA
Summary
Extensive experience in dental operations, leadership, management, and education has shaped a successful career dedicated to enhancing the field. Global lectures on dental operations management have driven transformative changes in the efficiency and effectiveness of dental office practices. A commitment to innovation in patient care has led to the development of unique approaches that elevate the patient experience, including recognition in the Wall Street Journal for pioneering the patient spa experience. This blend of expertise and creativity ensures a holistic approach to dentistry that prioritizes operational excellence and patient satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Business Operations Manager - Remote
Dental Day Spa of Hawaii, LLC
11.2022 - Current
- Developed and implemented strategic business plans to drive growth and increase market share
- Implemented cost-saving measures that resulted in a 15% reduction in operational expenses
- Negotiated contracts with vendors and suppliers to ensure favorable terms and pricing
- Conducted regular performance evaluations for team members, providing feedback for improvement
- Implemented employee training programs to enhance skills and improve productivity levels
- Oversaw inventory management processes, optimizing stock levels while minimizing carrying costs
- Utilized data analytics tools to track sales performance metrics and make data-driven decisions
- Identified areas for process improvement within the organization, implementing streamlined procedures that improved efficiency by 35%
- Developed strategies for improving profitability through cost control measures
- Increased overall productivity by implementing efficient workflow systems
- Liaised with senior management providing regular updates on departmental performance
- Mentored junior team members providing guidance on professional development
- Implemented quality control measures to ensure consistent service delivery
- Analyzed financial statements to identify areas for cost reduction and revenue enhancement
- Created talent acquisition strategies to attract top-tier candidates
- Created comprehensive training programs for employees, enhancing their skills and knowledge
- Collaborated with finance team to analyze financial reports and make informed business decisions
Administrator & Lecturer Pan
Pacific Dental Institute
03.2016 - Current
- National and International Lecturer, Trainer, Educator in Dental Management, Business Management, Onboarding new practices
- Write copy and video content for live and remote presentation and website content
- Work with web designers to create and administer site
- Organize and manage all aspects of annual 3 day conference
- Request sponsors
- Make travel arrangements
- Manage and contact with venues
- Create conference brochures and booklets
- Create all promotional materials
- Monitor website and manage web-team
Regional Manager
Bedi Dental Group
01.2021 - 09.2022
- Regional Manager, assigned to manage 9 practices, 3 perio practices, 1 endo, 1 prostodontal, and 4 general and cosmetic practices. Oversee all practice managers, run daily, weekly, and monthly meetings. Work collectively with owner, director of operations, chief executive officer, and marketing directors to create and implement all aspect of practice management.
- Oversee monthly, weekly, and daily collection goals
- Train practice managers on efficiency, implementation of company goals
- Schedule optimization to increase collection goals
- Onboard new dentists, credential, train on all company policies and systems
- Create systems and SOP’s to reduce training time and turnover
- Create bonus systems for team members and dentists
- Report weekly and monthly to all principles in the company to review goals and progress
- Meet with individual employees, vetting and background checks for hiring as well as disciplinary actions
- Create training programs for all team members highlighting efficiency, and production
- Monitor supply needs and purchasing to reduce monthly expenses
- Scheduling for efficiency and team maximization
Regional Operations Manager
Apex Dental
03.2020 - 12.2020
- Manage daily operations of 4 Dental offices. Increased production and collections.
- New DSO, hired to onboard and implement ALL systems needed to
- Created systems of operations for front office, hygiene, and clinical teams.
- Navigated Covid, create, train, and implement all regulations
- Created verbal skills for all to navigate through Covid.
- Trained all in sterilization and protective covering for team
- Increased collections and production by over 30% even in a pandemic.
- Visit all locations, make sure daily, monthly, weekly goals are being achieved.
Operations Manager
Wynn H. Okuda D.M.D, Inc
02.1993 - 06.2014
- Brand new practice
- Transformed practice to non-par insurance practice
- Marketing, Advertising
- Front desk administration
- Schedule Patients for production
- Treatment Plan Coordinator
- Interview and pre interview all patients prior to scheduling
- All aspects of HR
- Design and built second office location from design to turn key opening
- Onboard new general dentists along with, perio, endo, and ortho dentists
- Set goals, budgets, scheduling goals
- Create and implement, daily, weekly, monthly team meetings
- Eaglesoft, Dentrix, Easy Dental
- Full assisting skills, FMX, DX Models, Face Bow, Photos, Surgical Assisting and sterilization
- Managed daily operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented strategic plans to enhance patient satisfaction and operational efficiency.
- Oversaw budget management, optimizing resource allocation while minimizing costs.
- Collaborated with dental staff to streamline appointment scheduling and improve patient flow.
- Analyzed financial reports, identifying trends and opportunities for growth.
- Led monthly team meetings and morning huddles to discuss performance metrics and set departmental goals.
- Trained new employees on company procedures and best practices for operational excellence.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Mentor associate dentists, helping them grow professionally and contribute more effectively to the team''s goals.
Education
Associates - Business Administration And Management
Chaminade University
Honolulu, HI01-1992
Certificate - Implant & Bone Placement
Carl Misch Implant Institute
Michigan05-2001
Certification - Dental Health, Bite, Function, Full Mouth Rehab
Spear Education
Scottsdale, AZ02-1995
Skills
- Dental Business Management
- Dental Operations
- Dental Practice Management
- Human Resources
- Dental Training and Lecturer
- Chairside Assisting
- Infection Control Training
- Dental Scheduling
- Dental Office Management
- HIPAA Compliance
- Dental Imaging
- Dental Receptionist
- Dental Billing
- Dentrix & Eaglesoft
- Search Engine Optimization (SEO)
- Search Engine Marketing (SEM)
- Microsoft Office
- Experienced in KPI’s
- P & L Evaluation
- Dental Office Operations
- Dental Office Administration
- Dental Insurance Verification
- Insurance Processing
- Dental Marketing
Accomplishments
Receiving the George W. Bush "Point of Light" award, for creating one of the top 100 charities in the United States. The highest accomplishment in my career: "Give Back A Smile" adminostered through the American Academy of Cosmetic Dentistry. Passing a Federal Law allowing for all dentist to provide free dental services without the risk of being sued. Thus allowing the ability for all practitioners across the country to provide free dental services for people in need.
Certification
- Dental Assistant License
- January 1997-Current
- My dental assisting license is valid through 10/31/2023
Timeline
Business Operations Manager - Remote
Dental Day Spa of Hawaii, LLC
11.2022 - Current
Regional Manager
Bedi Dental Group
01.2021 - 09.2022
Regional Operations Manager
Apex Dental
03.2020 - 12.2020
Administrator & Lecturer Pan
Pacific Dental Institute
03.2016 - Current
Operations Manager
Wynn H. Okuda D.M.D, Inc
02.1993 - 06.2014
Associates - Business Administration And Management
Chaminade University
Certificate - Implant & Bone Placement
Carl Misch Implant Institute
Certification - Dental Health, Bite, Function, Full Mouth Rehab
Spear Education
Philanthropy/ Community Service
Give Back A Smile Charitable Foundation, Co-Founder, USA, Created concept of new charity to provide free dentistry in USA, Created and Implemented program regulation with local shelters, Secured all volunteer organizations to partner with charity for free materials and lab services, Raised funding for 3 years to pass legislation to allow practitioners of all types to provide free services to patients in the USA to receive free care without the fear of law suits and prosecution for uncharged services, Partnered nationally with the Coalition for Victims of Domestic Violence, Partnered with National and Internation foundation American Academy of Cosmetic Dentistry to take over and administer GBAS, Since Inception in 1999, more than 18 million dollars of free dental treatment has been provided to victims of domestic violence.