Shakira Roman
Fitchburg,MA
Summary
Practical Nursing graduate with clinical experience in geriatrics, pediatrics, psychiatric, maternity, and medical-surgical care. Seeking an opportunity as a Licensed Practical Nurse position to provide safe patient-centered care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SENIOR PHLEBOTOMIST
EMERSON HOSPITAL
07.2024 - Current
- Implemented quality control measures to ensure accurate specimen handling and processing according to hospital protocols.
- Developed and maintained strong relationships with medical staff to facilitate effective communication regarding patient care.
- Assisted in the development of departmental policies aimed at enhancing patient comfort during blood draw procedures.
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Improved safety standards through consistent adherence to infection control protocols and proper disposal of hazardous materials.
- Reduced patient wait time by streamlining the registration process and verifying insurance information promptly.
- Collaborated with interdisciplinary teams to provide comprehensive patient care services across various departments within the healthcare facility.
- Provided comprehensive training for new employees, ensuring a smooth onboarding process and acclimation to company procedures.
- Provided exceptional customer service to patients and their families during stressful situations, resulting in numerous positive reviews for the healthcare facility.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Verified patients' identification for proper sample collection.
- Led training programs for junior phlebotomists to enhance skills and ensure compliance with safety standards.
- Streamlined blood collection processes, reducing patient wait times and improving overall service efficiency.
- Collaborated with laboratory personnel to troubleshoot issues related to specimen integrity and processing timelines.
- Enhanced patient experience by maintaining a professional and compassionate demeanor during blood collection procedures.
- Served as a knowledgeable resource for patients regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
- Maintained high levels of accuracy in specimen labeling, ensuring proper identification for laboratory testing.
- Assisted in the development of departmental policies and procedures, ensuring compliance with regulatory requirements and accreditation standards.
- Facilitated communication between medical staff members for improved collaboration on patient care plans.
- Demonstrated exceptional attention to detail while drawing blood samples, minimizing discomfort for patients and reducing errors in sample collection.
- Utilized excellent interpersonal skills when interacting with diverse populations of patients from different cultural backgrounds or age groups.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Organized daily work based on collection priority.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assisted in training and onboarding new phlebotomists.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Conducted regular performance evaluations for team members, fostering a culture of continuous improvement and accountability.
- Reviewed and processed requisitions for laboratory tests.
Phlebotomist Tech II
Baystate Health
08.2017 - 07.2024
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Managed specimen labeling and handling to maintain accuracy and compliance with regulatory standards.
- Conducted routine quality checks on equipment, ensuring optimal functionality and reliability in testing services.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
- Improved team productivity by cross-training in various laboratory tasks, including centrifugation, urinalysis, and recordkeeping.
- Contributed to increased clinic efficiency by maintaining an organized inventory of phlebotomy supplies and equipment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Reviewed and processed requisitions for laboratory tests.
- Developed and implemented strategies to improve phlebotomy processes.
Education
High School Diploma - Practical Nurse program
MOUNT WACHUSETT COMMUNITY COLLEGE
Gardner, MA12.2025
Allied Health- Certificate - Nursing Assistant- Certificate
MOUNT WACHUSETT COMMUNITY COLLEGE
Gardner, MA05.2025
Medical Assistant & Phlebotomist- Certificate -
EVEREST INSTITUTE
Brighton, MA06.2012
Skills
- Patient centered care
- Tracheotomy suctioning & care
- G-Tube feedings
- Catheter care
- Medication administration
- Wound & dressing change
- Vital signs & assessments
- Bilingual (Spanish)
- EHR & accurate documentation
- Strong teamwork and communication
Certification
- CPR & BLS
- Suicide Prevention
- Alzheimer’s Hand on Hand
- HIPAA
- Bloodborne Pathogens
- Narcan (Naloxone) Administration
CLINICAL EXPERIENCE
- St. Vincent Hospital | Medical Surg October 2025 – December 2025
- Adcare Hospital | Psychiatric September 2025 – October 2025
- Heywood Hospital | Maternity June 2025 – July 2025
- Seven Hills Pediatric Center | Pediatrics May 2025 – June 2025
- Alliance Health of Baldwinville | Geriatrics January 2025 – May 2025
Timeline
SENIOR PHLEBOTOMIST
EMERSON HOSPITAL
07.2024 - Current
Phlebotomist Tech II
Baystate Health
08.2017 - 07.2024
High School Diploma - Practical Nurse program
MOUNT WACHUSETT COMMUNITY COLLEGE
Allied Health- Certificate - Nursing Assistant- Certificate
MOUNT WACHUSETT COMMUNITY COLLEGE
Medical Assistant & Phlebotomist- Certificate -
EVEREST INSTITUTE