Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Night Replenishment Manager
Home Depot
El Paso
04.2025 - Current
Ensures safe unloading of the truck within a specified time frame.
Ensures associates are stocking all freight accurately and efficiently.
Auditing purge pack downs to ensure all products are stocked to capacity.
Operations Assistant Store Manager
Home Depot
Denton
07.2024 - 04.2025
Managed P&L to maintain budget compliance and ensure store profitability.
Oversaw receiving associates, order fulfillment associates, customer service associates, and cashiers to guarantee the accurate processing of all products coming into and leaving the store.
Coordinated efforts of tool rental associates, lead, and techs to confirm that all tools are inspected and maintained in optimal working condition
Merchandising Assistant Store Manager
Home Depot
Denton
07.2023 - 07.2024
Assisted in managing inventory levels and product placement for optimal visibility.
Collaborated with team members to maintain store standards and cleanliness.
Facilitated ad sets, and ensured all products are represented.
Customer Experience Manager
Home Depot
North Richland Hills
06.2022 - 07.2023
Resolved complex customer issues through effective problem-solving techniques.
Monitored service quality and provided coaching to associates.
Ensured that store appearance standards were being followed daily.
Department Supervisor
Home Depot
Fort Worth
10.2021 - 06.2022
Provided coaching and mentoring support to associates.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Ensured compliance with all safety regulations across the department.
Sales Associate
Home Depot
Fort Worth
02.2021 - 10.2021
Assisted customers in selecting products and providing product knowledge.
Restocked shelves as needed to ensure sufficient inventory levels.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing