Blaine Simon
New Orleans,LA
Summary
I am looking to leave my mark. In five years, my goals is to be able to look back and be proud of the difference I have made. A difference not only in company's culture but the individual lives of my coworkers and community around us. I believe the chance to make change and impact is always there, we all just need the space and freedom to make it happen. I'd love to show you what impact I can provide to your company with this opportunity.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Levelset
New Orleans, LA
10.2019 - Current
- Currently my book of business is worth $1.5 million dollars in annual retention revenue.
- Daily retention and expansion revenue are my main goals and objectives.
- Drive customer escalations to resolution by engaging directly with clients.
- Boosted customer satisfaction by working with Sales and Produce teams to address and resolve concerns.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
- Negotiated short- and long-term contracts with sales associates, franchisees and customers.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Manager
Stonefree
New Orleans, LA
05.2015 - 01.2019
- As the founding manager, it was my responsibility to do anything and everything.
- I thrived in recruiting a steady team of stylist, creating a brand identity and fostering relationship within the New Orleans community.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Education
Public Relations and Theatre Arts
Loyola University
2014
Skills
- Account management
- Strong technical acumen
- Solution selling
- Leadership
- Proficient in Salesforce
Timeline
Customer Success Manager
Levelset
10.2019 - Current
Manager
Stonefree
05.2015 - 01.2019
Public Relations and Theatre Arts
Loyola University
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