Blair A Minnix
NTW
Tallahassee,FL
23
years of professional experience
Dynamic management professional with a robust background in operations, poised for leadership roles. Recognized for fostering collaborative environments and driving teams to achieve tangible results while optimizing operational efficiency. Expertise in strategic planning and staff development enhances the ability to navigate complex business challenges effectively. Trusted for reliability and adept problem-solving skills, consistently delivering success in fast-paced settings.
Work History
Assistant General Manager
8 Years 2 Months- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Led team training initiatives to enhance employee performance and service quality.
- Analyzed operational workflows, identifying areas for efficiency improvements and cost reductions.
- Developed and implemented strategic plans to meet organizational goals and objectives.
- Monitored financial performance, preparing detailed reports for upper management review.
- Fostered strong relationships with vendors, enhancing procurement processes and supply chain efficiency.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Customer Service Representative
4 Years 4 Months- Resolved customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
- Managed high-volume calls and emails, ensuring prompt responses to customer concerns.
- Trained new representatives on company policies and customer service best practices.
- Developed and implemented streamlined processes for handling customer feedback and complaints.
- Collaborated with cross-functional teams to address complex issues and improve service delivery.
- Led initiatives to enhance team performance metrics, fostering a culture of continuous improvement.
Tech Apprentice
5 Years 1 Month- Busy work environment with the #1 priority being customer service.
- Multi-Tasking dealing with in shop customer questions while doing phone quotes on the phone and any other questions.
- Received and shipped special order items dealing with tires and wheels and entering them into our computer system.
- Sometimes did the daily financial books consisting of counting cash by hand, checks and looking at all of the debit/charge transactions and making a deposit for the bank.
- Teamwork was very important here as we had to take in customers get them what they needed and get them out in a timely matter usually 45 min.
- 40-45hours a week
Mid Cook
1 Year 6 Months- Started as a fry cook
- Promoted to Mid cook, which oversees the whole cook line and making sure they were getting their food responsibilities up at the same time as everyone else
- A very multi-tasking job that required people who can pay attention to detail
- Another huge team oriented job
- 30-40 a week
Education
AA
- Currently enrolled and a few semesters shy of my AA
- Due to my previous schedule I was only able to take one Class a semester
Skills
Proficient or familiar with a vast array of Microsoft applications including:
Microsoft office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Microsoft Publisher
Staff management
Inventory control
Operations management
Staff development
Employee scheduling
Customer relationship management (CRM)
Business development
Sales techniques
Strategic planning skill
Process improvements
Interests
Activities- I love anything to do with being outdoors. I love fishing
camping
any kind of sport (primarily football and basketball)
going to the beach just to name of few.
Interests- Cooking have become one of them. I also like meeting new people and interacting with them. Anything that has to do with WWII.
Timeline
Assistant General Manager
NTW
04.2018 - CurrentRead More
Customer Service Representative
TCI
12.2013 - 04.2018Read More
Tech Apprentice
Discount Tire company
02.2005 - 03.2010Read More
Mid Cook
Applebee’s
08.2003 - 02.2005Read More
Tallahassee Community College
AA
Read More