Blair Boyd
Auburn Hills,MI
Summary
Experienced shift supervisor and sales representative with strengths in leadership, personnel training, and service recovery. Skilled in coaching team members, managing daily operations, and creating positive customer experiences. Known for clear communication and reliable execution.
Overview
15
15
years of professional experience
Work History
Sales Representative
Verizon Wireless
10.2021 - Current
- Consistently met sales goals through consultative selling and tailored product recommendations.
- Advised customers on wireless plans, devices, and promotions to match needs and maximize satisfaction.
- Processed activations, upgrades, and account changes with accuracy across point-of-sale systems.
- Consistently met sales goals through collaborative selling and tailored product recommendations.
Shift Supervisor
Starbucks Coffee Company
10.2019 - 10.2021
- Supervised store operations during shifts, balancing customer service, cash handling, and partner deployment.
- Coordinated opening and closing procedures, including tills, readiness checks, and shift handoffs.
- Coordinated opening and closing procedures, including tills and shift handoffs.
- Resolved customer concerns promptly, supporting service recovery and protecting store reputation.
- Monitored inventory levels and restocking needs to prevent disruptions during peak demand.
Server
Kerby's Coney Island
07.2019 - 10.2019
- Managed guest orders accurately, ensuring timely delivery and smooth table flow.
- Coordinated with kitchen staff to resolve ticket issues and maintain service pace.
- Refilled beverages, delivered food, and supported seamless dine-in operations.
Server/Headwait/Bartender/Carside/Delivery/Key
Carrabba's Italian Grill
12.2013 - 07.2019
- Delivered attentive table/bar service while maintaining strong menu knowledge and guest-focused hospitality.
- Suggested appetizers, entrées, and beverages to enhance guest experience and support sales.
- Entered accurate orders using POS system and coordinated timely communication with kitchen staff.
- Managed liquor and wine ordering while maintaining bar inventory controls.
- Trained new servers to support efficient onboarding and reliable deployment.
Host/Carside/Server
Applebee's Neighborhood Grill & Bar
01.2012 - 12.2013
- Greeted guests warmly, managed seating flow, and maintained an organized waitlist during peak service periods.
- Presented menus, described specials, and answered guest questions to support accurate ordering decisions.
- Coordinated with kitchen and service staff to deliver timely food, refills, and table resets.
- Processed to-go orders accurately and ensured complete packaging before guest pickup.
Education
High School Diploma -
Rochester Adams High School
Rochester Hills, MI06.2011
No Degree -
Central Michigan University
Mount Pleasant, MISkills
- Personnel training
- Product and service sales
- Interpersonal communication skills
- Customer service
Timeline
Sales Representative
Verizon Wireless
10.2021 - Current
Shift Supervisor
Starbucks Coffee Company
10.2019 - 10.2021
Server
Kerby's Coney Island
07.2019 - 10.2019
Server/Headwait/Bartender/Carside/Delivery/Key
Carrabba's Italian Grill
12.2013 - 07.2019
Host/Carside/Server
Applebee's Neighborhood Grill & Bar
01.2012 - 12.2013
No Degree -
Central Michigan University
High School Diploma -
Rochester Adams High School