Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Responsible for day-to-day operations and all management responsibilities
Keen business and financial acumen; skilled in all facets of administration services, recording and reporting, and account servicing for over 4500 households
Technically proficient in MS Office Suite (Word, Excel, Access and PowerPoint), Quicken, and Web Design; operate a multiline phone system, with an above average typing speed
Proven team leader, trainer, and facilitator; valued as a resource liaison to others for uniformity/consistency of business practices.
Account Manager
TAYLOR AGENCY
03.2022 - 10.2022
Renewed, quoted, and compared over 1000 personal lines policies to maintain high levels of customer retention with proactive relationship-building strategies
Responded quickly and positively to rapid change
Demonstrated strong organizational and time management skills while managing multiple projects.
Insurance Producer/Lead CSR
MIKE CAMPBELL INSURANCE AGENCY
09.2020 - 03.2022
Piloted small insurance brokerage agency with a high degree of professionalism with a strong work ethic; recognized as trustworthy and diligent with an established reputation for quality, satisfaction, and results
Generated over $1 million in policy premiums
Engaged in daily door to door sales for commercial business.
Implemented marketing strategies to generate new leads and expand the client base.
Insurance Producer/CSR
TROY HERNDON INSURANCE AGENCY- STATE FARM
12.2012 - 01.2018
Committed to highest level of quality customer service and client relations for sustained business growth and profitability for over 5000 households
Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
Produced, maintained, and/or grandfathered over 200 NFIP flood policies
Field Archaeologist II
JAMES RIVER INSTITUTE FOR ARCHAEOLOGY
01.2005 - 09.2006
Excavation including Prehistoric and Historic sites in Tidewater and Northern Virginia.
Education
Bachelor of Science - Anthropology
COLLEGE OF CHARLESTON
Charleston, SC
05.2003
Skills
Insurance product knowledge
Relationship Building
Policy analysis
Sales expertise
Leads Prospecting
Revenue Generation
Certification
Property & Casualty License, 2009
Life & Health License, 2010
Studying for Securities Industries Examination
Volunteer Experience
COLONIAL FORT DORCHESTER, Summerville, SC, Archaeology Volunteer, 11/2019, Present
Sales Team Member/ Account manager/ Team Lead at State Farm Insurance AgencySales Team Member/ Account manager/ Team Lead at State Farm Insurance Agency