Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dedicated Expert
T-Mobile
04.2019 - Current
Self-motivated, with a strong sense of personal responsibility
Worked effectively in fast-paced environments
Skilled at working independently and collaboratively in a team environment
Proven ability to learn quickly and adapt to new situations
Excellent communication skills, both verbal and written
Passionate about learning and committed to continual improvement
Managed time efficiently in order to complete all tasks within deadlines
Worked flexible hours across night, weekend, and holiday shifts
Demonstrated strong organizational and time management skills while managing multiple projects.
Global Expert
TTEC
06.2017 - 04.2021
Improved customer satisfaction by addressing and resolving customer complaints in a timely manner
Developed strong relationships with clients, leading to increased repeat business and loyalty
Enhanced team productivity by implementing effective communication strategies and collaborative efforts
Reduced wait times for customers through efficient task delegation and resource allocation
Kept accurate records to document customer service actions and discussions.
Assistant Store Manager
Queen Virgin Remy
07.2016 - 11.2017
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
Rotated merchandise and displays to feature new products and promotions.
Sales Associates
Walmart
01.2014 - 02.2015
Worked effectively in fast-paced environments
Skilled at working independently and collaboratively in a team environment
Unloaded, sorted and stocked merchandise according to store layout and product placement
Performed inventory control, such as counting, and stocking merchandise
Answered customer questions and provided detailed product information.